TommySoftware(R) CAD/DRAW for Windows - Questions and Answers =============================================================== Latest update: 15 Oct 1993 Supplier: 100273,1143 (TommySoftware Support Center) Latest version: 1.11 Frequent user requests ---------------------- Question: I have a 2 MB AT and TommySoftware CAD/DRAW doesn't work. TommySoftware CAD/DRAW requires approx. 1600KB free RAM. Please check Program Manager, Help, About Program Manager if you have 1.6 MB RAM free. You may however delete the file TSCADRAW.MPI - this will force TommySoftware CAD/DRAW to start with minimal memory usage. ___ Question: I have a 2 MB 386SX and TommySoftware CAD/DRAW doesn't work. Please check if you are running in standard or enhanced mode. If you have not enough memory you have to run Windows in enhanced mode. Use a permanent swapfile to get more RAM (see Windows manual). ___ Question: I'm a citizen of a country which is not listed in the start-up dialog. How can I get an official version of TommySoftware CAD/DRAW? In the start-up dialog box, choose the entry "- Unlisted Country -". If you then register, you will be presented an international registration form. ___ Question: I'm working with Windows 3.0 and I tried to use your TASS-software. This is not possible. TASS (not TommySoftware CAD/DRAW) requires Windows 3.1 or later versions. If you do not have Windows 3.1, you will have to create and print any request by means of a standard editor. Send this request to the TommySoftware Support Center, whose address is stated in the file ADDRESS.TXT within the directory TSCADRAW\INFOS. If you have access to CompuServe or Internet, you can mail your requests to CompuServe: 100273,1143 Internet: 100273.1143@CompuServe.COM ___ Question: I have problems with running TommySoftware CAD/DRAW in my OS/2 Windows Box. What should I do? Use Windows 3.x. We do not support OS/2 and the OS/2 Windows Box. There is no intend to fix that problem, because it shows only that the OS/2-Windows Box isn't really compatible to Windows 3.x. Ask IBM for help. ___ Question: Sometimes TommySoftware CAD/DRAW does not copy all objects to the Clipboard and sometimes it does not print the whole drawing. This bug is known in versions 1.05 and older. The bugs however were based on a bug in Microsoft's Windows. Just order an update from your local distributor. Make sure to receive the latest version of TommySoftware CAD/DRAW, at least version 1.11. ___ Question: I've downloaded TommySoftware CAD/DRAW and everything works fine - with one exception: colors, zoom areas and the symbol-names in the sample library are in a foreign language. You've got an old, faulty version of TommySoftware CAD/DRAW. Download the latest English version of TommySoftware CAD/DRAW. ___ Question: What is the latest version of TommySoftware CAD/DRAW and how to get an upgrade? The latest version of TommySoftware CAD/DRAW is version 1.11. If there will be a new version we will report it through this file. We will make the upgrade available through your local TommySoftware CAD/DRAW-Partner (see list below). Ask them for prices. You will also find TommySoftware CAD/DRAW within most BBS systems and within CompuServe, "GO GRAPHS", library section 5 ("Paint and draw programs"). ___ Question: How to register the software by CompuServe? Use "GO SWREG" and register for number 320. This service is only available for US-citizen and should not be used by others! List of all TommySoftware CAD/DRAW key vendors ---------------------------------------------- Argentina: Estudio Shareware Av. Rivadivia 5040 Local 21 (1424) Capital Federal Argentina Phone (541) 903 7310 Fax (541) 583 1570 Estudio Shareware Riobamba 436 piso 3 of 5 (1025) Capital Federal Argentina Phone (541) 953 1829 Fax (541) 583 1570 Australia: BRIGHTSPARK PO Box 253 Morley WA 6062 Phone (09) 3751187 Fax (09) 3751668 Austria: Husco - German Version only - Boesendorferstrasse 4 A-1010 Wien Phone 505 4311-11 Fax 505 9406-21 Belgium: TRAX Steenstraat 61 B-8211 Zedelgem-Aartrijke Phone (0 50) 200 735 Fax (0 50) 200 735 CompuServe 100031,3552 Canada: Alternative Personal Software 8 Roehampton Crescent Brampton, Ontario, L6Y 2R4 Phone (416) 796 0892 Phone (800) 667 3475 Fax (416) 453 9606 CompuServe 71151,3507 Denmark: Professional Shareware Benloese Skel 4G DK-4100 Ringsted Phone 53 61 90 42 Fax 53 61 93 91 CompuServe 100065,1744 England: Omicron Systems Ltd. 45 Blenheim Crescent Leigh-On-Sea, Essex, SS9 3DT Phone 702 710 391 Fax 702 471 113 CompuServe 100016,454 France: DP Tool Club B.P. 745 99 rue Parmentier F-59657 Villeneuve d'Ascq Phone 200 53 566 Fax 200 53 827 CompuServe 100012,1410 Germany: TommySoftware Deutschland - German Version only - Abt. Shareware Selchower Strasse 32 D-12049 Berlin Fax (0 30) 621 40 64 CompuServe 100142,3665 Italy: MASLED INFORMATICA Via dei Pioppi 9 I-04011 Aprilia (LT) Phone (06) 92 71 733 Fax (06) 92 71 733 Japan: Personal Data Factory Shimoueki-cho 451-3, Isesaki-shi Gunma-ken 372 Phone 0270-21-1423 Fax 0270-21-1423 CompuServe 101153,21 Netherlands: Copy Cats Postbus 1088 NL-1700 BB Heerhugowaard Phone 02207 45993 Fax 02207 45993 CompuServe 100121,1562 New Zealand Micro South PO Box 2275 Dunedin 9001 Phone 03 455 3669 Fax 03 455 3669 Philippines: E & J Global Enterprise Eduardo C. De Guzman MCPO Box 2336, Makati 1263 Metro Manila Phone (632) 817 5410 Fax (632) 817 5410 Singapore: ProjectLynx Systems & Services 10 New Industrial Road #02-04 Singapore 1953 Phone 280 4057 Phone 280 3845 Fax 280 6401 Sweden: Megatec Kalabratsvaegen 14 S-54492 Hjo Phone 0503-40330 Fax 0503-40033 Switzerland: Software News! - German Version only - Sissacherstrasse 57 CH-4052 Basel Phone (061) 313 45 45 Fax (061) 313 42 02 CompuServe 100045,1002 USA: Pik A Program 13 Saint Marks Place NY, NY 10003 Phone (212) 598 4459 Fax (212) 228 5879 CompuServe 73730,2117 Citizens from countries not stated above should either contact Pik A Program in the USA (for English Versions) or TommySoftware in Germany (for German Versions). To be continued.....