Dialer and Modem Troubleshooting
POSSIBLE PROBLEMS
You have one or more of the following serial connectivity problems.
- Your modem is not directly supported by the LAN WorkPlace Dialer.
- If your modem is Hayes compatible, select the Hayes compatible modem type. This will limit you to a 2400 baud connection.
- Connect to your Internet Service Provider.
- Once you are connected to your Internet Service Provider, click here to obtain the latest update to the Dialer's modem list.
- After extracting, move AIOMDMS.MDC to \NET\HSTACC.
- If your modem is still not supported, click here to obtain the tools to create a modem entry for your specific modem.
- Use the NWCWRT.EXE patch to edit AIOMDMS.MDC and add support for your modem.
- Retry your dialer operation again.
- The Dialer does not connect when calling.
- Check your serial hardware.
- Watch the dialer connect, using SLPMON.
- Your modem does not answer (a call-back call).
- Make sure that the TCP/IP serial support is loaded.
- Use SLPMON to identify problems in the serial driver configuration.
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Novell's LAN WorkPlace Product Team
Comments to LAN WorkPlace Product Team: http://www.novell.com/corp/aaa_supt/aaa.html
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Novell, Inc.
All Rights Reserved.
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