IF YOUR GAME WON'T RUN.... The first thing to try is to use Hardball 4's virtual memory option. From the Hardball 4 demo directory, type VM . Then try the demo again. This will resolve most memory problems with the game. If this doesn't help, try the following... Most problems are caused by your system's memory configuration. Try a different start up for your computer called Booting Clean. Booting this way often corrects freezing, most error messages, and erratic game play. This procedure is temporary and does not change your computer. You boot clean differently with DOS 5.0 and DOS 6.xx. BOOTING CLEAN WITH DOS 5.0 First create a Clean Boot diskette. Please note the following steps can only be done in drive A. Here's how you make this disk: 1 Insert the diskette in drive A:. 2 At the C:> prompt, type cd\DOS and press . 3 Type FORMAT A:/S . 4 When the format is done change to the A: drive. Type A: . 5 At the A:> prompt, type COPY CON CONFIG.SYS . 6 The cursor moves down a line. Type DOS=HIGH,UMB . 7 Type DEVICE=C:\DOS\HIMEM.SYS . 8 Press the control and Z keys at the same time. Then press . A message appears that says "One File Copied." 9 Now type COPY CON AUTOEXEC.BAT . 10 Type PROMPT $P$G . 11 Press the control and Z keys at the same time. Then press . 12 You have created the Clean Boot diskette. Keep the disk in drive A: and restart your computer. 13 At the A: prompt type C: . Now, change to the directory you installed the demo to and play HARDBALL 4! BOOTING CLEAN WITH DOS 6.xx Boot Clean directly from the keyboard. Here's how: 1 Restart your computer. 2 When you see the message "STARTING MS-DOS" press your F8 key. 3 MS-DOS asks you to confirm each config.sys command. You give yes or no responses to each command line. 4 Say yes to only the following lines: DOS=HIGH, UMB DEVICE=C:\DOS\HIMEM.SYS 5 At the C:> prompt change to the directory you installed the demo to and play HARDBALL 4! Note: If you have a third party memory manager like 386MAX or QEMM you should say yes to the equivelent command lines. However you may have problems using these managers. CUSTOMER SERVICE IF YOU HAVE A MODEM.... Accolade gives customer service, news, demos, technical support, and other information on the following Online Services. ACCOLADE BBS-- (408) 296-8800, with settings of 8,N,1 and supports up to 14400 baud. 4 lines, 24 hours a day, 7 days a week. AMERICA ONLINE-- Industry Connection, keyword: "Accolade", E-Mail address: Accolade. COMPUSERVE-- Game Publishers A Forum, type "GO GAMAPUB", E-Mail address: 76004,2132. INTERNET-- 76004.2132@compuserve.com, accolade@aol.com TECHNICAL HELP AND CUSTOMER SERVICE Telephone help is available Monday through Friday, 8 AM to 5 PM PST Time. Call (408) 296-8400 or FAX (408) 246-0231. You may also write us at this address: Accolade c\o Customer Support 5300 Stevens Creek Blvd. Suite 500 San Jose, CA 95129 (for more specific information on the demo's memory requirements type README at the prompt.)