Briefing Package No. 6 January 3, 1994 To CalREN Distribution List: 1994 promises to be an exciting year for CalREN! The deadline for responses to the first CalREN RFP, Asynchronous Transfer Mode for the San Francisco Bay Area, has passed and the approval process is underway. Deadlines are quickly approaching for the remaining RFPs. This is an important time to double-check dates to be sure that you are on track. All of the RFP timelines are contained in Section III of the Briefing Package. Important highlights of this Briefing Package are: ¥ Briefing Session question and answer transcripts from all December 7th and 8th sessions (see Appendix B). ¥ "Networking"/Collaboration List for those who are still trying to network with potential project partners (see Appendix C). ¥ Pricing information for the CalREN-sponsored data communication technologies (see Appendix D). The CalREN staff can be reached on 1-800-CalREN7. Please contact us if we can be of assistance to you. Richard A. Hronicek Program Director, CalREN CC: C. D. Whitehead Attachment California Research and Education Network Briefing Package No. 6 January 3, 1994 CalREN, a Pacific Bell Trust Table of Contents I. CalREN Briefing Packages/Distribution List 1 II. Briefing Session Synopses 2 III. RFP Status and Schedules 2 IIIa. Asynchronous Transfer Mode (ATM) - San Francisco Bay Area 2 IIIb. Asynchronous Transfer Mode (ATM) - Greater Los Angeles 3 IIIc. Education 3 IIId. Health Care 4 IIIe. Community, Government, and Commercial Services 4 IV. CalREN Contact Information 4 Appendix A - CalREN Briefing Session Overheads Appendix B - CalREN Briefing Session Question & Answer Transcripts Appendix C - "Networking"/Collaboration List Appendix D - RFP Section III.B Addendum (Applies to the Education, Health Care, and Community, Government, and Commercial Services RFPs only) Appendix E - Pacific Bell Applications Bulletin Board Access & Options I. CalREN BRIEFING PACKAGES/DISTRIBUTION LIST As previously stated in Briefing Package No. 5, we have been inundated with requests to be added to our mailing list and for previous Briefing Packages. With that in mind, we would like to once again clarify what our current procedure is. When we receive a request for our Request for Proposal (RFP) packages, we send Briefing Package No. 4 which includes our Education, Health Care, and Community, Government, and Commercial Services RFP packages (unless you specifically request one or both Asynchronous Transfer Mode RFPs). Further, at that point you are also added to our CalREN Distribution List so that you will receive all future CalREN mailings. It has not been our procedure to send all previous Briefing Packages. Previous Briefing Packages have not been sent for two reasons: 1) the content that is applicable to those interested in responding to the community-of- interest based RFPs is essentially duplicated within the RFP packages, and 2) paper, reproduction, and postage costs are exorbitant. The following content synopsis should help you decide whether you require one or more previous Briefing Packages (alternate information sources are shown in brackets): Briefing Package No. 1 - High level overview of the CalREN program. [All pertinent program overview information is contained in each CalREN RFP and was presented at CalREN Briefing Sessions.] Briefing Package No. 2 - Overview of the CalREN RFP process and San Francisco Bay Area Asynchronous Transfer Mode RFP. [All pertinent RFP process information is contained in each CalREN RFP and was presented at CalREN Briefing Sessions.] Briefing Package No. 3 - Greater Los Angeles Area Asynchronous Transfer Mode RFP and a synopsis and questions and answer record from the San Francisco Bay Area Asynchronous Transfer Mode (ATM) RFP Briefing Session held September 23, 1993. . Briefing Package No. 4 - Education, Health Care, and Community, Government, and Commercial Services RFPs. Briefing Package No. 5 - Synopsis and question and answer record from the Greater Los Angeles Area Asynchronous Transfer Mode (ATM) RFP Briefing Session held November 18, 1993. The CalREN staff is very small, and we want to be sure that we spend our time in the ways that best serve you. We appreciate you considering the necessity of documentation requests. .c.II. BRIEFING SESSION SYNOPSES Two Briefing Sessions were held on December 7, 1993 at the San Francisco Airport Hilton and on December 8, 1993 at the Los Angeles Hilton and Towers. The morning sessions were for those interested in responding to the Health Care and/or Community, Government & Commericial Services RFP. The afternoon sessions were for those interested in responding to the Education RFP. The sessions consisted of an overview of the CalREN program, the RFP process, and overviews of Frame Relay, Switched Multimegabit Data Service (SMDS), Integrated Services Digital Network (ISDN), and Switched Digital Services 56. All overheads used in the meetings are provided in Appendix A. The sessions concluded with a question and answer segment. All questions and answers generated in all sessions are provided in Appendix B. Many session attendees expressed an interest in doing some informal "networking" with others interested in submitting proposals. In response to that, we changed our sign-in procedure so that those who were interested in that could have their names, company names, and phone numbers published and distributed. Those lists are provided in Appendix C. We regret that the RFP timelines and our own staffing do not allow the time and resources that would be necessary to expand "networking" opportunities and processes. We hope that this will fulfill most needs. We also received a number of questions about the pricing of the data communication technologies that are part of CalREN. To assist you in responding to Section III.B of the Education, Health Care, and Community, Government and Commercial Service RFPs, we have prepared an official addendum to those RFPs which includes narrative explaining our expections and pricing guidelines for the data communication technologies sponsored by CalREN. This information is contained in Appendix D of this Briefing Package. III. RFP STATUS & SCHEDULES The RFP schedules are subject to change. Changes will be communicated through subsequent CalREN briefings. IIIa. Asynchronous Transfer Mode (ATM) - San Francisco Bay Area Status: The acceptance window for responses began on November 1, 1993 and ended on December 15, 1993. The project approval process began on November 2, 1993, and concludes on February 15, 1994. IIIa. Asynchronous Transfer Mode (ATM) - San Francisco Bay Area (Continued) Schedule: Issue Briefing Responses Approve RFP Session Due Projects ________________________________________________________ 9/3/93 9/23/93 11/1/93 to 11/2/93 to 12/15/93 2/15/94 IIIb. Asynchronous Transfer Mode (ATM) - Greater Los Angeles Area Status: A briefing session for the ATM - Greater Los Angeles Area was held on November 18, 1993. The Briefing Session synopsis and question and answer record were provided in Briefing Package No. 5. Schedule: Issue Briefing Responses Approve RFP Session Due Projects ________________________________________________________ 10/15/93 11/18/93 2/15/94 3/31/94 IIIc. Education Status: Briefing Sessions for the Education RFP were held on December 7th and December 8th. The synopses and question and answer records from those sessions are provided in this Briefing Package. Schedule: Issue Briefing Responses Approve RFP Sessions Due Projects ________________________________________________________ 11/1/93 12/7/93 (North) 3/14/94 4/15/94 12/8/93 (South) .c.IIId. Health Care Status: Briefing Sessions for the Health Care RFP were held on December 7th and December 8th. The synopses and question and answer records from those sessions are provided in this Briefing Package. Schedule: Issue Briefing Responses Approve RFP Sessions Due Projects ________________________________________________________ 11/1/93 12/7/93 (North) 2/28/94 3/25/94 12/8/93 (South) IIIe. Community, Government, and Commercial Services Status: Briefing Sessions for the Community, Government, and Commercial Services RFP were held on December 7th and December 8th. The synopsis and question and answer records from those sessions are provided in this Briefing Package. Schedule: Issue Briefing Responses Approve RFP Sessions Due Projects ________________________________________________________ 11/1/93 12/7/93 (North) 3/28/94 4/29/94 12/8/93 (South) IV. CalREN CONTACT INFORMATION As previously announced in Briefing Package No. 5, CalREN is pleased to offer an additional option for obtaining CalREN and other Pacific Bell program, general product, and product application information: Pacific Bell Applications Bulletin Board System. Appendix E contains detailed information about how to access the bulletin board, and the options it contains. Please note that this Bulletin Board is a one-way communications vehicle to download text files only. CalREN has received requests for an electronic collaboration vehicle. Planning is still underway to fulfill that request. IV. CalREN CONTACT INFORMATION (Continued) CalREN Information Line: 1-800-CalREN7 (1-800-225-7367) FAX: (510) 277-0673 Mail: The CalREN Program c/o Pacific Bell 2600 Camino Ramon Rm. 3S306 San Ramon, CA 94583 E-Mail Internet Address: CALREN@PACBELL.COM To be placed on the CalREN Internet E-Mail distribution list, send the following message to "listserver@pacbell.com": subscribe calren The "subscribe" message must be the first part of the text of the E-Mail message. The subject field is ignored. Your Internet return address is used as the distribution list address. Once subscribed, you will then receive all CalREN broadcast notices. To remove your name, send a similar message using the command "unsubscribe". To obtain archived CalREN documents, send the following message: get calren The following CalREN-related documents are currently archived: atm-service-description [ATM Product Description] briefing-1 [Briefing Package #1, July 23, 1993] briefing-2 [Briefing Package #2, September 7, 1993] briefing-3 [Briefing Package #3, October 6, 1993] briefing-4 [Briefing Package #4, November 1, 1993] briefing-5 [Briefing Package #5, December 13, 1993] briefing-6 [Briefing Package #6, January 3, 1994] sf-atm-rfp [San Francisco Bay Area ATM Access] la-atm-rfp [Greater Los Angeles Area ATM Service] education-rfp [Education RFP] healthcare-rfp [Health Care RFP] cgc-services-rfp [Community, Government, and Commercial RFP] Appendix B Section 1 San Francisco Health Care and Community, Government & Commercial Services RFP Briefing Session Question & Answer Transcript (Note: All participants' names are spelled phonetically.) ---o0o--- PARTICIPANT: This is actually not a question, more a recommendation, whether you all would be willing to distribute lists of the people here so those of us who are from community type health organizations can get together with some of the technical firms that are interested in this (inaudible). PANELIST: Just to comment on that, that's a similar situation as with the vendor list. We encourage networking here at the briefing sessions. There are just as many people who don't want their names on the list as want, so we've had to basically back off that and just encourage networking here and trading of business cards, et cetera, because to publish the list we have a lot of people who say "I don't want to be on the list," and that's been a struggle for us. PARTICIPANT: Well, that was my question, if CalREN can offer any type of support or a database to help bring groups together, because I'm a small business, and it is going to be difficult to get in touch with a lot of people. I think a lot of time will pass before the groups can get together, and the focus should not be on getting the groups together but on working on the proposal. PARTICIPANT: Richard Wilson Software. I'd like to have a little comment to possibly address the difference, or maybe even a little bit of the overview, of CALnet and how that may interface with projects you may have here. PANELIST: The project is CALnet? PARTICIPANT: Yeah. PANELIST: I'm not familiar with CALnet. PARTICIPANT: CALnet, as I understand it, is a California state government network for long distance calls. Is that what you are referring to, sir? PARTICIPANT: Yeah. PANELIST: We are not affiliated with it to my knowledge, so, you know, it would not tie in. We are not doing anything directly with CALnet. PARTICIPANT: Hi, my name is Dave Brussee. I'm an independent project management consultant. I have questions relative to the consortiums. I view that as someone as in the military when he was a prime contractor bidding on programs, and I need more explanation now on how the consortiums are formed, who manages them. PANELIST: Basically what we are looking to is out to the public to form those consortiums. In other words, an idea will spring from some company, and it will be based on developing an application where you don't have all of the piece parts. And at that point you start exploring other companies that you would need support from to make that application come to fruition. And we, as a company, are supplying the connectivity piece for that project. So we essentially are a part of your consortium on the traffic side, the data traffic side. But we do expect that the companies that are developing the ideas for the application will go out and recruit the other necessary companies to make that happen. And then, as a package, you come to us for the network itself. So that's basically how we view that. PANELIST: I think also that -- and we talked earlier about the willing participants' list that we have. We have a list that has vendors that provide software, hardware, consulting services, system integration, any number of things that, you know, we would be willing to talk to a project manager about: These are the components I don't have for my project. We would then get some information on that, contact the people on that list, and say: Here's a project. Would you be willing to work with this project? And then they would contact you back and say: Yes, this is a project that, yeah, we would work on. PARTICIPANT: A quick comment on your response, then. I think that whole process is going to need a lot of help in fostering, though. In the military primes are developed over many years becoming recognized people that were in that position. Right now you have, I believe, 6,000 suppliers that are looking at RFPs, and yet it's really difficult for these smaller companies to go ahead and sign up with whomever, you know, to help do this process, so -- okay. Thank you. PARTICIPANT: Hi. The project I have in mind is similar to the one you were talking about, the health care nursing home, that we relied on video technology, and I don't know the technical aspects of what I just saw to know whether data means video also, or whether video is a special case that wasn't really dealt with much. PANELIST: In that particular application it's telemedicine, and it was at -- end to end you have video systems that are connected over 56K lines, so essentially that's the hardware that's involved. The application itself speaks for itself, the fact that they are basically, you know, they're doing the remote examination and remote results. So the overall application was the examination, but the actual hardware involved was video conferencing, video equipment, and there are video vendors who are participants in the list, and we supply the lines. PANELIST: And the network service line could be either SDS-56 or ISDN in that application. PARTICIPANT: And so the hard finding, that dealing with the hardware piece of it, is the proponent's job with your help getting leased to these people. PANELIST: Exactly. PARTICIPANT: Now are these projects -- the project I'm thinking of could function in a limited way with existing technology, as I know it, but in the future it's got all sorts of more flexible mobile compact ways of being delivered. Are these projects now -- to operate now or to operate in the future or on that -- I mean, can we talk about the future of this? PANELIST: As far as your actual project, when you submit it via RFP, you are submitting also a schedule. You are saying: We need approximately nine months or a year or two years to see this thing happen. We envision starting about in -- okay. Now, if the project is accepted, then after awards are made, we actually sit down with those teams and say: Okay, let's hammer down a schedule, an actual start and stop date. So you have to at least envision a time period and what you are going to accomplish within that period. Regardless of, whether in five years maybe this is going to be a whole new thing for you, but right now what can you do within two years, what benefit can you get within two years. That's what you need to focus on. PARTICIPANT: But we could define some of the parameters and questions that are going to come up in the future and maybe design some of the equipment. Anyway, I don't want to take up this time with that. PANELIST: I think part of what you would want to put in your plan is what's the evolution of the project over time. PARTICIPANT: Right. PANELIST: Maybe have a particular technology or a particular idea that you would begin with, and then how would that planning fall over a one-year, two-year period of time to the final cut. PARTICIPANT: Right. Okay. And again, this is real small. If you get it, and you say this matches up well with this group over here, would you make that connection or would you tell that group about this project or -- PANELIST: You mean -- PARTICIPANT: If you are selecting 20 or 15, I don't know, you know -- PANELIST: Like putting two different people that apply together, is that what you are asking? PARTICIPANT: If this application is similar to someone else's application -- a different -- you know, you are doing the medical thing and someone else is doing something, it's not medical, but it's totally similar in terms of the technology, might you put those together? PANELIST: We would still separate them in that they were benefiting two separate arenas, plus this is a competitive bid situation, so we would still view it as two projects. PARTICIPANT: Okay. PANELIST: Now, if there were gaps, and we found two projects and they could fill each other's gaps, that's a different story. I think we could say: Okay, let's have these guys talk. But if I have two complete projects, they are competing, and that's the way we'd have to handle that. PARTICIPANT: Thank you. PANELIST: Okay. PARTICIPANT: Good morning. I'm Leon Chavez from NASA Ames. I have two questions. One has to do with changing lanes. I believe ATM data rates go below 45 megabits down to 1.5 megabits, say, so have you considered extending ATM service to lower than 45 so it will be easier to increase speed and change lanes? PANELIST: Because the 1.544 access to ATM is not really standard yet, we are considering offering that as a service in the future. I don't have a time frame on when that will be available, however. PARTICIPANT: Okay. And then my second question is the government part of this proposal, is that city governments, county governments, state governments, federal governments? PANELIST: Right, yes. PARTICIPANT: It does include federal? PANELIST: It would include any government agency. PARTICIPANT: Okay. Thank you. PARTICIPANT: Hello. I'm Will Harold with Westberg & White Architects, and we also do the Hillsborough School District that you mentioned. The first question is in regard to project management. You stress the need for strong project management. PANELIST: Yes. PARTICIPANT: Is the project management fee picked up by the school district, or is that something that Pac Bell does in the CalREN program or -- PANELIST: No, it isn't. Project management will be a piece that is donated by one of the participants. The only thing that CalREN funds, and this is by contract and according to the trust fund, is that traffic. We can't spend money on anything other than installation or traffic costs. PARTICIPANT: Okay. PANELIST: But anything else within the project, the project management, the hardware, the software, those types of things have to either be donated or supplied by the participants. PARTICIPANT: Okay. And second, once this network is in, I guess you have a two-year free lease on the equipment or on the network itself? PANELIST: Well, you have, from us you have -- first of all, you've described your project and how much time you need, and you have up to two years, so you get two years of funding from us for the traffic. As far as the other pieces that you've gotten from other parts of your consortium, those are individual agreements between you and the other partners as to how long you can keep their equipment, et cetera. And I would imagine that they would be willing to donate it for the two-year process. So if you submit a bid with me for two years, and I'm looking at the willing participants' list to get you some parts, I am going to express to them that this is a two-year project, and their agreement would be to supply you for the duration of that project. PARTICIPANT: Is there any estimates in the cost of what this is going to cost for the user to, say, use teleconferencing or anything, the rates, any projections on that? PANELIST: If it's a project, it's nothing, unless you are involving long distance, because we're taking care of those rates. PARTICIPANT: For the two-year period? PANELIST: For the two-year period, right. PARTICIPANT: And then after the two-year period? PANELIST: Then you have a choice to pick it up yourself. PARTICIPANT: And do you have any estimates on that rate? PANELIST: There are prices, yes, for ISDN service, and so on, that are published, yes. So we could calculate that up for you, definitely, what the costs are, yeah. PARTICIPANT: Thank you. PANELIST: I think the other resource, by the way, to bring this up, the other resource that you have besides the CalREN staff to be looking at, for example, the products are tariff products -- and they are at least tariff products. If there are Pacific Bell account teams that are available, most customers have an account team assigned, and that Pacific Bell account team can help you with things, such as the price of the products, you know, the availability of product, those kinds of things. They can assist you in putting together a proposal. So if you know who your account team is, you know, feel free to contact them and talk to them about the services that are a part of CalREN. PARTICIPANT: All right, thanks. PARTICIPANT: Good morning. I am Hart Botterel. I'm with the Governor's Office of Emergency Services, and I am a member of a group who have been working in a rather general sense for some time on what we refer to as establishing an emergency lane on the information superhighway. And this, we are very serious about this, particularly since some of our existing systems seem to be in the breakdown lane currently. I am concerned about the business of building the partnerships and coalitions that are going to be involved in successful proposals. I understand the constraints that you are dealing with, so what I came up here to do was to volunteer that within the scope of public safety and emergency management proposals, if there are, in fact, very many of those, my office would be willing to serve as a point of contact for anybody who wants to be known and would like to do a little bit of, you should pardon the expression, "networking." PANELIST: Okay. PARTICIPANT: So, I'll make myself available now, and maybe that's something we can do by way of a service. PANELIST: Great. PANELIST: Thank you. PARTICIPANT: Art Botterell. It's B-o-t-t-e-r-e-l-l. I'm with the Office of Emergency Services in Sacramento, and I'll be probably over by the doorway. PANELIST: What's your phone number? PARTICIPANT: What the heck. (916) 262-1600. And for those of you with Internet mail, ACB@OES .CA.GOV, which I mention because it's far and away the best way to find me these days. PANELIST: Thank you. PARTICIPANT: My name is Don Plenewell. I'm the project management specialist. I would like to make a couple of recommendations, one of which has probably been made earlier, in regard to getting a list of the people here. I would recommend that the people who want to be identified perhaps identify themselves. Those that do not wish to be identified -- because I think the program would move a lot faster if the people in this, represented by this particular community could do a little cross-pollination. PANELIST: Okay. PARTICIPANT: The other recommendation I would like to make is in reviewing the RFPs, it appears like the area of cost benefit evaluation is going to be a very prime part of the selection process. I would recommend perhaps in the areas of some further thought being given to a method of specifying these cost benefits whereby the selection committees could make more of an apples-to-apples comparison. It would seem like what you are going to get is possibly in the same area totally different viewpoints and statements of benefits, and perhaps some thought could be given to perhaps giving some quantitative guidelines as to how you would evaluate these benefits. PANELIST: On that subject, frankly, selection process will have the least -- will have -- we will be considering cost probably as the least of all criteria. Selection process will mainly be looking at the merit of the application and the benefit of it, because the funds, again, have been earmarked, so they are there, and we will be able to support quite a few projects. So it is more a question of the merit of the project, number one. Number two, in terms of your project management, does it look strong; in other words, does it have a high degree of likelihood of success. Okay. PARTICIPANT: My question is how does one state the merit of the project in terms that you can compare one to the other? PANELIST: Basically, it's essentially a narrative of how it's benefiting either the community or the State of California or an industry, so I think that's what's key. You have to let us know how this application you are going to put out there is going to be beneficial to the largest segment, if you will, beneficial to the state, beneficial to the community, beneficial to health care itself or to education, so it's got to be fairly global in terms of it. PARTICIPANT: Thank you. PARTICIPANT: Good morning. I do have two questions, but before I ask the question, I do want to applaud Pacific Bell on taking the initiative to bring something like this to the marketplace, and all of us in health care, primarily, have been looking forward to something like this occurring in the State of California. We also know that there, for example, in North Carolina there are some very good examples that have been set for the superhighway concept as it relates to health care. So I do want to take this opportunity to take my hat off to you folks for bringing such a project to market here. The first question I have is: Ron, you alluded to the fact that the project has to be managed, for example, the ATM switch is going to be in San Francisco. There are a lot of us -- I'm with Sierra Health in Sacramento. We have hospitals throughout Northern California. However, if the spoke of the hub is resident in the Bay area, as well as Sacramento, if the portion of the network management resides in Sacramento, does that make this a feasible project for us? PANELIST: What we are saying is that the project manager, okay, and the management of the project should take place in the Bay, within one of those area codes. So, if you have a problem with that in terms of where you want to manage from, the way to alleviate that is A, you have to have a connection in the Bay area, but B, you probably should have a participating partner in the Bay area so that that can be the base of your management. Okay? [The Bay Area Area Codes supported under CalREN are 415, 510, and 408 as far south was Watsonville.] PARTICIPANT: Okay. PANELIST: So what I am saying is that the project can go forward even though it's got a leg in Sacramento or elsewhere, but we view that it should be managed by a partner that is local to us. [There may be technology deployment issues which would preclude some sites that fall outside the specified CalREN geography.] PARTICIPANT: Okay. Thank you. My next question relates to tariffs. I think the gentleman before me asked the fact that during the pilot, yes, you will fund this for 24 months. The project is a success -- however, what rates can be locked in, you know, for we don't want to go into a project, and all of a sudden we find out that the tariffs or the rates have gone sky high and we can't afford the pilot anymore. Are there any guidelines that are going to be set prior to the project being completed as to what we can expect the average cost to be on this network? PANELIST: Through your local AE and representatives of Pac Bell for tariff products, and most of these are already tariffed, you can actually get an existing rate. And for those that are in negotiation for tariffing, there will be test bed rates in terms of, you know, we have test beds for some of these products, so there are test bed rates, so that you will be able to get an idea of the costing. We can't lock it in, because at the end of the tariffing process is when we actually get a price. So the ones that are tariffed already, there are rates that we can actually give you right now and say this is what it is going to cost. But for things that are within the tariff process today, we won't have a final rate for that until the tariff is completed. But in the meantime, as far as these projects go, a lot of these projects are based on test bed network. And in that case there are some estimates for test bed pricing that you could get from Pac Bell itself. PARTICIPANT: These rates are non-negotiable? PANELIST: Yes. At this time, yes, because they are in flux. They are in flux at this moment, so we could not say to you: Okay, at the end of 24 months, ATM will cost you X. That's impossible because we are in negotiations for the rates now. PARTICIPANT: With the pending competition, do you see that changing? PANELIST: With competition it is likely to only go down. PANELIST: I think the other option that you have here is as your project nears the completion and that we say we will fund up to two years, if you can put in place an application that's developed over a one-year period of time, then perhaps you don't want to use the whole two years for that development. But I believe the tariff services would be available under a contract basis beyond the actual project itself. So if the project is a success, then I would begin talking to your account team about acquiring those services over a contract that Pacific Bell can do. PARTICIPANT: Okay. Thank you. PARTICIPANT: Michael Forinos with Pangea Consulting. A number of my colleagues have suggested that we have some other list, and I came up to ask for basically the same thing. May I make a suggestion, since time is of the essence, and we should probably be as proactive as possible, would it be possible for those of us who do want to be on this list and included to put our fax number on the list that you've already collected at the beginning as we came in, and then you can cull through that and fax to us a list of all of those who want their names distributed? PANELIST: So you are saying that by putting your fax number on that list out there, you are acknowledging you want your name out there? PARTICIPANT: That's what I'm suggesting. PANELIST: I don't have a problem with that. [We subsequently realized that faxing was an unreasonable solution, so we have included the list in Appendix C.] PARTICIPANT: Okay. Also, I would like to know how would one get on the willing participant list? PANELIST: Just give me the business card. PARTICIPANT: Okay. The other question I had was more related to cost and the cloud. You have a number of clouds on all of your slides. What is Pacific Bell doing internally during this development process to push the hub closer to the edges of the cloud, that is, how much deployment are you planning over this two-year period so that when you do pull the funding away we have an access line that is going a short distance to a close local point to reduce our costs when the network is no longer free. PANELIST: I think the major project to address that is the $16 billion investment to bring fiber to every street corner. That's essentially what's going to bring a lot of the cost down. PARTICIPANT: Will that happen within the two-year period? PANELIST: No. PARTICIPANT: What about the switching, what about deployment of switching services, switching equipment? In COs, for example, there are 187 or so COs spread throughout California. Will you have Frame Relay and SMDS switches deployed in all of those COs? PANELIST: Frame Relay and SMDS are both LATAwide services independent of how many switches there are in that LATA. The cost is the same whether you are in Eureka or San Jose. PARTICIPANT: Is that true because the DS1/DS3 access lines are paid for by distance, not -- PANELIST: DS1s, DS3 access lines: DS1s are currently tariffed. DS3s are on an individual case basis. And the access lines are just from the customer premise, priced from the customer premise to the serving central office, so there is no mileage with either Frame Relay or SMDS tariff offerings. PARTICIPANT: Okay. Thank you. PARTICIPANT: My name is Jim Williams. I am from Health Desk, a health software developer, and this may be an easy question, but I am clear on how CalREN will contribute to the funding of these pilot collaborations. Where I am fuzzy is exactly what CalREN plans to do with the results of these pilots. As someone mentioned, I think it was Hal, you were looking for in proposals information about commercialization, and how would that work into the final result? PANELIST: If you take a global view of what we are doing, what we're saying about the projects themselves is that they should be open and public, and that after the trials are over with that, anyone who has participated can assume the idea and go commercial with it. That's essentially what we are saying, that the situation is open and public, if, in fact, you've discovered that, you know, this is something you can go commercial with, number one. Number two, in terms of what CalREN is doing with it, we are coming up with reports for internal, as well as external, marketing about the projects and, again, how they've affected the state, how they've been successful. PARTICIPANT: I see. PANELIST: We are also tied in to Washington, D.C. Vice President Gore has been out here recently and has seen the program itself and commented on it. So we are looking -- it's twofold. We are looking to see good results, to show how this helps and to participate in superhighway as well as getting reports to marketing of the various participants that says: Okay, this is a good idea, and in the future, if you want to continue it as commercial, that is up to you to do so. PANELIST: I think -- just one more comment. There may be parts of your project that are proprietary, that you wish to keep proprietary. PARTICIPANT: Exactly. From the software developer's standpoint, that's what I'm interested in. PANELIST: Right. So we don't care to know your proprietary information. We would hope that you would not put proprietary information in your RFP response. So we are looking for that proprietary information to stay proprietary. But the application itself, the benefits of the application and the development of our network in relationship to your application is what we hope to be able to publicize and commercialize later on. PARTICIPANT: I see. I see, as well as the business that may extend from successful pilots to you. PANELIST: Yes. PARTICIPANT: Okay. Thanks. PARTICIPANT: Hi. I'm Jim Fardeen with Integrated Systems Solutions, and I have a couple of questions. In going through the slides, there were different products discussed. When we submit our application, assuming we got collaboration and everything, when we submit our application, would you then help, let's say, the collaborative effort in deciding which would be the best method to achieve the goal, or is that up to the project manager, software person, government person, et cetera, to say: This is how we want to go. That's what I'm looking for. PANELIST: The first part of that I would say is that we are looking for the project itself to answer that question, because one of the things that we are looking for in the project management, as well as project leadership, is the knowledge base that they bring to the project. If they are not aware of the technology that would perform this application, then there would be a feeling that perhaps this team cannot get this project off the ground. So we would expect that they would have the knowledge base or would demonstrate in the RFP response which technology they want to use as well as all the components. PARTICIPANT: Okay. The second question: If the RFP were awarded, when are the start and end dates, or is that flexible? PANELIST: Once we award the RFPs, we contact all the parties that have been awarded, we schedule meetings, and then -- these are negotiation meetings where we sit down and say: Okay, when do you want this to start? We will check out deployment possibilities, and we actually do a schedule with you, and this is after award, to do the project, to where it is going to be located and how long it is going to run for. PARTICIPANT: So those tangible details are worked out after the award. PANELIST: Exactly. What we would like from you as far as scheduling goes is an estimate of we would like to start in X and end in X, but we will do the details after awards in terms of when you can actually start and stop. PARTICIPANT: Okay. Thank you. PARTICIPANT: Hi. I'm Dave Barney from De Anza College. If we have a project that wants to be an RFP, what is the process for contacting you for willing partners? PANELIST: For willing partners. Okay, you say you have an idea for a project and you want to -- well, two ways. Again, networking within the group here. Number two, if there is a particular partner that you're after because you know they can fulfill that need, you can call us, and if we have them on the participants' list, we will call them and say: Hey, they are interested, they may have these needs, and we will put you together. PARTICIPANT: What is the time line that you are anticipating? Would we phone you, leave a message, and you'd get back to us in a week? How would we know that some activity was taking place? PANELIST: Phone us, and we try and respond to calls within a day. [Call 1-800-CalREN7.] PARTICIPANT: And if we don't hear anything back from these partners that you have contacted, what's the next step at that point? PANELIST: I will keep on the partners. I have agreements that the partners will respond to this. And if they are fuzzy or they don't want to participate, they will tell me they don't want to participate. What they would want is a clear notion of what the application is and how much of their equipment would it involve. That's the kind of thing that they would need to know. And at that point, they would let me know before talking to you, yes, we want to look at this or no. PARTICIPANT: Thank you. PANELIST: I think there is a third option for you, too. And that is you may even have a particular equipment provider in mind, and in that case, we are not -- we would be willing to talk to that equipment provider about their willingness to participate. PARTICIPANT: Are you suggesting that we would give you a suggestion then of who it is that we would like to work with? PANELIST: We would definitely give them a call. PARTICIPANT: Sometimes it is difficult to know within a large organization who to contact to find out that answer, so it is possibly easier for you folks to do that than it would be for us as a college. Is that a role that you are comfortable with? PANELIST: Well, there are customers that have been already working with a particular manufacturer, and so it is not unusual for them to call and say: I'm working with manufacturer XYZ, and I have talked to them briefly about doing something, but would you, Pacific Bell, talk to them? We'd be happy to do that. There may be contacts that we have that you may not have. I'm not sure. We'd have to talk about that particular manufacturer. PARTICIPANT: Very good. Thank you. PARTICIPANT: I'm Ed Klingman with ISDN Tech. Could I just briefly ask for a show of hands of people who are interested in ISDN as part of this proposal as opposed to ATM or something else? As most of you who raised your hand know, ISDN has been a long time coming. I've been working on it since '87. Recently Pac Bell said they will provide 100 percent availability of ISDN by 1997. With the new fiber optics, the new $16 billion program, there is some fear on my part that this will result in backsliding in ISDN so that some small communities will have 500 channels and the whole people of California will not have ISDN by 1997. Ella has answered some of my questions, but she does not know all of the answers. I would like to get some answers to this. And if I approach them as one person, you know how much clout I have, so I would like to volunteer that if you are concerned with the same thing, that ISDN will backslide so we can have 500 channels of television, that you can give me your card, and I will try to get some answers, and I will communicate these answers to you. So Ed Klingman and I will be by the door. PANELIST: Okay. Thank you. PARTICIPANT: Thank you. PARTICIPANT: Hi. I'm Gerry Kaiman from Pacific Hydro, and I was going to borrow Art's idea from before about using this opportunity to get some partners. So later on, if you want to meet me in the back, I was looking for partners in environmental agencies, American River boating and recreation, government areas, anything to do with the hydropower industry. We are a small group, and so we are looking for an industry perspective. PARTICIPANT: Hello. I work for a State of California agency, and I would like a little more clarification on what you meant when you said the project should become commercial or commercially viable in two years at its conclusion. What does that mean for a government agency if we are talking about a database that might stimulate California economy that we would maintain, for example? PANELIST: I think for a state agency more than commercialization, it's utilization across different agencies or across different government, different governments, you know, state, city, federal, so it's an application that we can take the benefits of that application and then we can use it, you know, or transport it to other agencies such as City Net, for example, in Cupertino, you know, or developing applications so the public has access to city and school district information. At the end of two years, we would like to see them be successful and be able to publicize the results of that so that the other cities and school districts can then utilize that information for that application. PARTICIPANT: But not in a profit making way at all? PANELIST: No. PARTICIPANT: Okay. Thank you. PANELIST: Are there any additional questions? PARTICIPANT: Yes. I'm Jim Owens. I am sales director for a medical software company. And I'm not a technical representative, but I'd appreciate it if you could just tell me, if we are looking for the same capability remotely as with a local area network and looking at single-frame medical images, are the hardware requirements significantly different than, and presumably they are, than if we were looking for, say, full motion, high resolution imagings, such as city images and geography? PANELIST: Generally, yes, especially the transport itself would be a larger transport, you know, a larger pipe size. So in the equipment still versus full motion video, yes, your equipment is going to vary, definitely, the end user hardware. PARTICIPANT: Okay. Would it be easy to tell me which of those would require the ATM capabilities, if either, for instance? PANELIST: Which would require it? PARTICIPANT: Um-hm. PANELIST: None would require it. You could get basic motion over 56K. To go to ATM, you've really got to have some significant load reasons to go that way. And you could get motion video on 56K, so generally it wouldn't be necessary to go that high to ATM. PANELIST: I think to answer that question, we have one of the Pacific Bell Health Care Group people here who specializes in video and in images within the medical market, and maybe Mike would like to come up. This is Mike Smith from the Health Care Group at Pacific Bell, and maybe he could answer that question. PANELIST: Great. Thank you. I didn't catch the whole question, so -- PANELIST: Still motion video, would you need ATM? Or what would be the product, and are there differences in the CPE that are required for still motion versus full motion in a medical application? PANELIST: The simple answer is yes. There is a lot of detailed information you need to gather to really determine exactly what type of -- how much information you are moving, what type of images, what type of -- how big is the amount of data you are trying to move, how fast you need it to be moved from point to point, what type of display are you using at either end has a factor also. Once you've determined that, then you should be looking at what network service can meet your requirements, and then based on that network service, you can determine what kind of data communications equipment you would use to complement that service. You can do everything from video on everything from switched 56, I'm not sure, ATM certainly has the band width, but I don't know if it is a proper fit for that technology. PANELIST: For video, ATM can do video. SMDS and Frame Relay are suited for stored video service, not real time video. PANELIST: Okay? PARTICIPANT: Thank you. PANELIST: Thank you, Michael. PARTICIPANT: Hal, you had mentioned that -- these mikes are never right for normal size people -- the program would look favorably on projects that increase the effectiveness of communication between different government agencies, between state, federal, local. What about projects that would increase the ability to communicate between government agencies and private industry? PANELIST: I think that's one of the critical factors, and I think that's part of, for example, the City Net process where the city is putting things, such as building permits and licenses and so forth, on the City Net, so if you are a city -- if you are a business within the city, you can communicate with the city and acquire those business formation kinds of things without going into the city itself. I think we would look at things like, you know, suppliers to an organization, customers' involvement in that organization, communication between the citizens of a government agency and the agency itself. So any kind of collaboration between multiple organizations or individuals would be looked upon favorably. And we would hope that a part of that collaboration would be some underserved community, free clinic, you know, battered women association, something of that nature, that would also be a part of that collaboration. PARTICIPANT: Thank you. PANELIST: Okay. Are there any more questions? If not, thank you. It is time to meet everybody by the back door. ---o0o--- Appendix B Section 2 San Francisco Education RFP Briefing Session Question & Answer Transcript On the afternoon of December 7, 1993, CalREN conducted a Briefing Session in San Francisco for those interested in responding to the Education RFP. Minor editorial changes have been made to some questions and answers to provide additional clarity. Corrected answers and important notes are shown in brackets. (Note: All participants' names are spelled phonetically.) ---o0o--- PARTICIPANT: Thank you very much for your presentation. For those of us that are in education, we may have a very strong concept of the educational program we want to deliver, the format we want to use, the audiences we want to serve, the partners we want to be involved with, but we may not know the answers as to whether we need ISDN or Frame Relay. Will you -- is there a technical assistance when we get our RFP to the point that we have taken it conceptually and from a point of view of delivery that we can sit down with someone to help answer those questions for us? PANELIST: To understand your question, I understand in the education community this will be a concern where you have the concept, the idea of what you want to do and the application, but you may not have the resources in terms of the technological expertise. One of the resources that we recommend, especially for some of the larger institutions, many of you already have Pacific Bell account teams, and when you are at that point, that's the time to contact them, and they will be able to provide you assistance. Also, you know, we are recommending that you partner with someone who does have the technological expertise, and we set up a variety of mechanisms, the willing participants' list, as well as an informal networking list that we started today that also might assist you in this area. [This is the list provided in Appendix C.] PARTICIPANT: I think I have the answer. I am going to ask Ron the question, but I just want to be sure I've got the right answer. If we are based in the 415 area code, and we are using somebody in the 707 and other ones, the long distance calls that are in Pac Bell you'll cover. You were talking about long distance calls that went outside of your area? PANELIST: What we are talking about is the moment an Inter-Exchange Carrier (IEC) or a long distance company is involved in that transaction to get from here to Sacramento,that piece of that transaction is not covered by CalREN. That must be covered by the project or it must be donated by the IEC. So as soon as you go long distance there is a piece that an IEC picks up, and that's where -- what you would have to negotiate for them to donate, or you would have to pay for it, "you" being the project. CalREN cannot pay the long distance bill. Come on up so we can hear you. PARTICIPANT: I just have a question. If you wanted to do full motion video, as well as data, can your lines now with the ATM or with the Frame Relay take that multimedia full motion video? PANELIST: It's dependent on -- we can do stored video, we can do full motion video if you -- it depends on if you are sending audio or -- we have a problem when you're doing both audio and video at the same time, because it's not -- PARTICIPANT: In sync -- PANELIST: Yeah. PARTICIPANT: -- yet. PANELIST: The audio won't arrive at the same time that your mouth is moving on the video. ATM, however, can support both of those. But if you are looking at an application where it is stored video or it is without the audio portion, you're just sending a clip of something, SMDS and our Frame Relay can. PARTICIPANT: Thank you. PARTICIPANT: What constitutes adequate documentation like you go and you line up these people who are going to be in this consortium of groups. What do you have, a letter from the CEO? How specific does that need to be, et cetera? How do you put together the documentation of your consortium? PANELIST: What you are essentially doing is, outside of just describing your application, you will have to detail what's involved in supporting that application in terms of the hardware and software, and at that point identify that either you have the software and hardware yourself or you are getting it from some other entity. So we are taking your word for the point that you have the product. Okay? And it is key if you don't have the product that you let us know so we can help you find it, because if you don't -- if you end up not having the product, then obviously you get canceled, and what happens is you have now taken a space from someone or some group that may have had everything lined up. So what's key here is not that you have to have proof that XYZ Company is going to support you, although what's going to happen is that company's going to want to be involved. It is not so much about calling Apple and Apple sending you, you know, a few computers. Apple will want to be at press conferences. Apple will want to be a significant partner, an equal partner in the whole situation. So really what happens is the whole team, you know, your correspondence to us will come from the team, though you'll have a project manager. If you say you are getting equipment from three different companies, then those three companies should be represented in your documentation. We are taking your word that that has happened if, in fact, you don't need our help to get equipment. But most of these different entities that supply you with equipment or services are going to want to be involved on the public relations side of that very much so. PARTICIPANT: I'm Bill Yundt from Stanford University and BARRNET, the Bay Area Regional Research Network. I have a couple of technically related questions. One is if a project concept would benefit potentially from SMDS and initially might need, might be able to do with a low-speed connection, a one and a half megabit connection, a 2/1 based tail circuit but had a potential for growing a lot, should it be proposed, will it be possible under the grants to start with one level of service and increase to a different level of service, and will the increase in the actual speed of the tail circuit be provided under the grant, or is that something that we have to provide? PANELIST: What you'll need to do is, whatever that end point is, you are starting at SMDS, and you say you want to get to ATM at some point -- PARTICIPANT: In this case it would be just a tariff rated SMDS that starts low and goes higher. PANELIST: Oh, that is not a problem. You just need to identify in your proposal that this is the peak, this is where you want to go, and this is about when you want to go there. What will happen is we will reserve the funding for that increase for your project. So we need to know out front that, yes, we ultimately need to get to X so we can fund for that. PARTICIPANT: Fine. A second question. If a project might benefit by having equipment co-located in Pacific Bell central offices, is there any possibility of an arrangement to do that? PANELIST: On that one, if you call me personally about that, I would say possibly, but I can't tell you definitely. PANELIST: We'd have to get back to you. PANELIST: I would think that that's something that's workable, but that's something you'd have to directly talk to us about. PARTICIPANT: Okay. The third question was it wasn't clear to me whether primary rate ISDN is actually being offered as part of one of the available service offerings, and if so, whether it is primary rate ISDN that is connected with a particular switch architecture, i.e., a 5ESS or an DMS-100 or a -- PANELIST: We have primary ISDN tariffed, and it is one of the offerings that comes from both the DMS-100 or the 5ESS. The problem is that it is not very ubiquitously available, so we really have to look at where you are to see if it would be reasonable that you could get it, because it is only deployed statewide in 12 switches, so it is really kind of a limiting factor for primary rate ISDN. PARTICIPANT: Thank you. PARTICIPANT: I attended the bidders' conference for Pac Bell grant that provided a connection to Internet on the basis of allowing 50 simultaneous signals back and forth. What is the connection in terms of technically to the lines that you are talking about? I mean, is that still possible in the areas that this proposal RFP is going for? PANELIST: I'm not clear on it. You are saying that your application will need the support of 50 lines intraInternet; is that what you are saying? PARTICIPANT: Yeah, what I am saying is that was another RFP that Pac Bell put out. I am wondering whether this technology offers the same kind of utility. I mean, I'm not versed enough in the technology to understand it, but in order to have perhaps 50 computers through a router, and then next year your LAN going towards Internet and receiving simultaneous communication. PANELIST: Are you referring to the Knowledge Network Gateway Sites? Does that sound familiar? PARTICIPANT: Right. PANELIST: Okay. I believe we have some Knowledge Network representatives here if you have some specific questions about that. And I am also not versed on all of the intricacies of that offering, but we are working with our Knowledge Network team within CalREN, although it is not necessarily part of all the education projects. Each one of the services you've heard a presentation about today can access the Internet from a 50 PC LAN through a router. You can use any of the services that were discussed today to access the Internet as long as the Internet access provider, as long as you have service with an Internet access provider and that Internet access provider also subscribes to, for instance, if you are using SMDS, our SMDS service, as well. PANELIST: I think a key answer for you, what I think you are really looking for is if, in fact, you have an application that you've heard of may be in existence at Bell in some form or fashion, still submit your application, because if it fits with something that exists, we may dovetail it to it, and if it doesn't fit with something that exists, that is, your application, that we will try to fund as a separate application just like any other application. So do not submit because you think it may be an existing thing within Bell. Still submit what your requirements are and what your application is going to be, and we will handle it just as an individual project. If it happens to fit something that we've got running, of course, we would use those facilities to do it. PARTICIPANT: Simple. A similar question this time. What is the highest quality digital images that can pass through these lines of communication at the same time as we communicate, the same lines, what is the highest resolution digital image that can pass through the same lines? PANELIST: I think really it all depends on what, I mean, what you are really passing through, what you are passing the images to. Okay? You can pass very high resolution images. It really depends upon how large that image is and how fast you require the device on the end to get that image. Okay? So, I mean, you can pass a very high -- higher resolution files are just going to be larger, so the time to send it will just be greater. PARTICIPANT: Okay. Is that still the photo quality 32 megabit image? PANELIST: Are you talking about to do things like manipulate a photo, for instance? PARTICIPANT: Okay. How about this scenario? Digitized artwork, the same lines that you communicate verbally with real time video or a stored video. PANELIST: Digitized artwork. PANELIST: I think what you are saying, you're saying you want to send that image, as well as do other things on the same line at the same time? PARTICIPANT: Yes. PANELIST: In an image situation we would probably want to just send the image over the line. We would want to make that a digital image network application, use that line for that purpose and not necessarily blend the phone call or voice over it while you are doing it. If you are really concerned about the quality of that image at the other end, you'd say: We want that line for image, period. And in that case, the quality will be as high at the other end as it is at the source. PANELIST: Right. PANELIST: And also the timing would not be dragged out. Because, again, if you start putting that together, it is going to take much longer for that image to go, and that's a higher expense. Even though we are paying that expense, that is a higher expense, and we are concerned about that. So we would be concerned that your application stated: We want to transfer video images. That's our application. PANELIST: And here's how large the file is. That will derive how long it will take to get that image across the network. PARTICIPANT: Okay. PARTICIPANT: Hi. I'm Ted Kahn from the Institute of Research on Learning. I have two questions in relationship to this, to some possible federal grants that are coming out of places like the National Science Foundation, and the timing on them is sort of interesting. It is a question of cost sharing, and if a group goes in for a grant, and the deadline for the application is almost exactly the same as it is here, there is a waiting period, an NSF, where you are sort of sitting and waiting, and what they are looking for is cost sharing on behalf of service providers so that they don't have to pay the full bill of the R&D. So the question is if you like the project and it turns out an organization is waiting to hear an answer from an organization like this, is there a place holder kind of an idea that is contingent on funding from a federal source where you could reserve a space for a project you like? That's one question. PANELIST: In the RFP we acknowledge that issue, and we do say for you to include any contingencies that are involved in your project. Obviously any projects that have all the pieces there and are ready to go will be pushed forward, but we are aware of these funding issues, so we will take that into consideration in the review of the project. PARTICIPANT: Okay. The second is is there any way you can give us an idea of sort of the value of these services in terms of cost to provide it? So, for example, you are talking about three different rates of service that clearly cost a whole lot more than regular pot service, so some sense of what the contribution and kind of service might be on an application on a month-by-month basis so that we can get an idea of that? PANELIST: I don't know the actual monthly charges, but they are public, and simply the monthly charge by 24 months plus the installation, I mean, it is fairly easy to get the ballpark figure on it, because all those rates are pretty much published except for ATM and Frame Relay, which is still in tariffing process now, but generally the monthly rate plus the installation times 24. PARTICIPANT: Okay. PARTICIPANT: I'm Carol Pearson from KQED. We are interested in innerconnecting radio stations around the state, and I'm just wondering -- I mean, it doesn't sound like that technology exists yet to do that, and I'm wondering what kind of timetable and if that would work within the -- PANELIST: KQED, KCBS, KSAN, you are all doing it right now. To do digitized audio, it's 7.1 kilohertz. Audio is an automatic piece of ISDN; you just get it. Some other vendors have things out there today where you can put two ISDN lines together with a digital audio Codec, and you can get CD quality audio or 40 kilohertz audio out of two ISDN lines, and it's an application that's time has arrived, and KCBS, as a matter of fact, won't even take like their ski reports or things like that from somebody who can't give it to them using either ISDN or Switched 56. They will tell their suppliers: If you can't do it at 7 kilohertz, you can't be our supplier anymore. So if you want to talk about that more, anything like that in radio is pretty much there today. PARTICIPANT: Thank you. PARTICIPANT: I am still struggling with how much detail you want in the physical design. As I look at the RFP, I see that you want a logical design where it talks about the benefits and the project description and the objectives. But taking that next step to do a detailed design of the entire application, including all the hardware pieces is a giant job or at least it can be a giant job. PANELIST: Yeah, we agree. PARTICIPANT: With the capacity planning side being the tail end piece, it says how wide the pipes need to be, how big the computers need to be and all that. Two questions: One is the Pac Bell marketing teams, do they know -- are they really available to do that kind of design effort jointly with us? I mean, if we call them, do they know what we are talking about? That's the first question. PANELIST: Okay. PARTICIPANT: And the second question is what's the detail of design that you want, because -- PANELIST: Okay. The detail of design, outside of clearly stating the application, is we need to know what that software is. Okay? Regardless of what you are calling it, we need to know that we are using X software to support this application. We need to know what the hardware is that's involved that you are collecting end to end to support the application. From that alone we get an idea of connectivity. So at that point, also from the software side, whoever has written the application is going to need to know what capacities they need to send it at. In other words, they are going to have to have some idea how big a file is going to be produced and to be sent from A to B, or image, et cetera. At that point we could match that with which particular flavor, and account teams at that level can do that. But you, as the team, have to know at least that you're going to need a large enough pipe to do files of this size. So if you get to us at least with the file sizes and those kinds of things, then the account teams can, in fact, from that state pick it up and sort of match it with a pipe size. PARTICIPANT: And just like this with time because there is size and there is how many per -- PANELIST: Exactly. There is size and there is a combination of time and size. How fast, maybe in terms of seconds or minutes, do you need the image and how large are the images going to be, how many a day, how many an hour? That kind of information you have to get to us before we can make a decision as to how big that pipe is going to be. And that's the kind of detail we are talking about, that you identify where everything is coming from what the application is, what hardware are you going to use, we need to know that, what are the locations. Okay. And again, those things about how big an image, how fast, how far. With that kind of information, then the account teams, as well as part of the CalREN team from there can say this is really the way to go. PARTICIPANT: I am Robert Todd from the San Francisco State Multimedia Studies Program. I notice that there is a separate RFP for ATM services, and it wasn't included in the overview of technologies for educational RFP, and I'm wondering if ATM services are going to be available through this RFP from CalREN? PANELIST: If you can by application show need that you need ATM for X application, that would have to be submitted within the ATM deadlines. Okay? [The deadline for San Francisco Bay Area ATM proposals was December 15, 1993.] PARTICIPANT: Um-hm. PANELIST: But you'd have to really show need, the fact that you really needed ATM for whatever it is you were going to do. PARTICIPANT: Okay. And then if services are granted through CalREN, are those services available simply and solely for the project that was bid or can other projects be developed after those services are available, I mean using those services in the same time frame? PANELIST: You can expand your application on the same facilities. PARTICIPANT: Or add other applications to those facilities? PANELIST: As long as you officially made them a part of that project. In other words -- PARTICIPANT: After the -- I mean through CalREN. PANELIST: Yes. In other words, you'd have to state the need, the level of need for the project, which is what we would fund. PARTICIPANT: Right. PANELIST: And during your project parameters, you can fill that pipe up or fill that need. Now, if that need needs to increase, and it was not identified in the beginning, there is nothing we can do about that. PARTICIPANT: Yeah. PANELIST: But if you have identified a growth point for your project, then we could set up funding for that ahead of time. So that's really what you are looking at. It's got to be identified. PARTICIPANT: It's got to be specified in the initial proposal. PANELIST: Yes. PARTICIPANT: Okay. Thanks. PARTICIPANT: Hi. My name is Jeff Vouser from the New Haven Unified School District. Is it correct to understand that these services provided to the grant are intraLATA and not interLATA. PANELIST: Yes. PARTICIPANT: Okay. And then is there a guideline as far as the scope of what the grants will entail? You know, clearly I'd love to have switch megabit service to all of my schools, but that may be too much to ask for in reality. Is there a parameter that's involved within that? PANELIST: That's a difficult one. PANELIST: We've given some examples in the RFP. There will be projects of different scale. We encourage large projects with multiple participants, but yet, we also, for example, under our Community, Government & Commercial Services RFP we discourage production networks, you know, just for the sake of adding on. We don't want that. There has to be some value demonstrated by bringing in multiple, additional sites. And it needs to make sense within your project. But there is no limit per se on how many, schools or sites you can bring in. PARTICIPANT: And then, lastly, what's the expectation as far as at the end of the 24 months? You know, clearly our budgets are fairly limited. What is the intent of when that time limit expires? PANELIST: Right. That's an important thing to keep in consideration in planning these and responding to the the RFP is that at the end of CalREN, you will be responsible for those services, and based upon the available, I mean, for those services that have been tariffed, you will be able to budget what that will be, so you will be able to make those decisions to your administration or present that as part of the overall decision to apply. PARTICIPANT: And then we give estimations as far as items that may not be tariffed at this moment, or they all will be tariffed at the time that these are submitted? PANELIST: Yes they will. PANELIST: You will have prices to be able to budget with. Also, you won't be responsible for the installation charges. Once those are, you've been installed with the services through CalREN, you will not be responsible for those. [In response to these types of questions, we have included pricing data in Appendix D.] PARTICIPANT: Hi. My name is Barry Jacobs. I am working with San Francisco State on their multimedia program. We are developing a project that involves a competitive access provider in intraLATA and also other unified school districts. Would this program allow us to interface with Pac Bell switching systems and services and hand it off to the competitive access provider as part of the infrastructure we are creating? PANELIST: Typically, what would have to happen is once you've designed what that network is going to look like and you know that there is an IEC involved at certain points -- PARTICIPANT: It is not an IEC, it is a CAP. PANELIST: It's a CAP. PANELIST: You'd actually -- PARTICIPANT: I mean they do co-locate at your switches so we can hand off that way. PANELIST: There would have to actually be a meeting between them and our technical team to find out what we could or couldn't do. PARTICIPANT: I mean, they wouldn't be treated as if they were like an IEC that was going to take some traffic from point A to point B that you weren't servicing but you were able to hand off to them? PANELIST: We'd have to review it. PARTICIPANT: The other question is at what speeds are the ATM going to be provided, OC3, or are you going to bring it down to a DS3? PANELIST: OC3c initially; DS3 will be coming later next year in '94. PARTICIPANT: So you can switch to DS3? PANELIST: I'm sorry. Right now our initial offering is at OC3c. PARTICIPANT: Are we talking 155 megabit? PANELIST: Right. PARTICIPANT: Are you going to switch it? PANELIST: Um-hm. PARTICIPANT: Okay. Thanks. PARTICIPANT: My name is Diana Nichols. I'm the associate head of the Harker School which is a private school in the San Jose area. We have about 700 students. We're working with elementary school children, and elementary school children like pictures. They particularly like moving pictures. From what I understood of what you said, ISDN lines will not permit us to be able to transmit that kind of thing. What would be the best possible situation for that source of transmittal? PANELIST: ISDN is capable of supporting video. 112 kilobit video has some delay, so when I speak and then when I see you respond back to me, there will be a little bit of a delay. It is not a hazing of my talking. You see me talk, and it is all, you know, okay, but I can tell that it takes a while for it to get to you, because it is like you pause before you answer me, and also when you move your hand or whatever. The picture only changes what changes, so when you move your hand, there will be a little bit of gray hazing behind you at 112 kilobits. And there are a lot of vendors today that are working on video cards that go either in an IBM compatible computer or in a Macintosh so that you are actually putting a little tiny camera right on top of your PC, and it will give you the ability to have a little window, and you can actually see each other, and it's called desktop conferencing, and you can do file sharing and screen transfers and all those kinds of things. Some of them even have white boards, so you can actually write instead of type, and you will be able to see that, and your screen on your Macintosh or your PC is divided, and you will have a little tiny picture up there of each other, so it is capable of supporting it, but it is not totally full motion. If you put three ISDN lines up and you are doing switched, what's called 384, then it is pretty much like you and I seeing each other right now, but it takes that kind of bandwidth to get rid of the hazing, get rid of the delay, and that, of course, doesn't run right now through a Macintosh on your desk. PARTICIPANT: Thank you. PARTICIPANT: The proposal mentions phased implementation, and I'm wondering what that means exactly and whether we can -- is it permissible to start a project in September, and if that's the case, can we go 18 months through the end of 1995? PANELIST: Generally, most implementations, no matter what, are going to be phased. If you say you've got three sites involved, a pair of sites will probably come up. So regardless of what you submit, it's going to be phased. We consider your clock ticking for the 18 to 24 months. It starts at the first installation. PARTICIPANT: And can it go through the end of 1995? PANELIST: We expect projects to go into '96, yes, because some of them won't even be starting until the summertime or fall. So we are looking at about '96 before the end of all projects. But the clock does start ticking upon installation of the first leg. PARTICIPANT: And the other question I have is in K-12 education, obviously there isn't the kind of access to the technology that allows you to do full motion video types of applications. Is that going to be considered in terms of the level of the product that we'd be delivering through the service? Are you looking at higher-end applications as opposed to lower-end textual based kinds of activities? PANELIST: We will take into account the fact that K through 12 have more limited resources and technological availability when we review the proposals. PARTICIPANT: Thank you. PARTICIPANT: If you already have some donated equipment and the lines are already installed in the locations you are working with, would you consider reimbursing the cost of the line installation? PANELIST: A good try. PARTICIPANT: It doesn't go that way, huh? PANELIST: It is a trust fund organization. There are specific ways we can write checks. It's -- the answer is no. PANELIST: Well, we are close to the end of our time -- if there are no more questions. Please feel free to approach any of us if you have individual questions, and thank you very much for your participation. We look forward to your proposals. ---o0o--- Appendix B Section 3 Los Angeles Health Care and Community, Government & Commericial Services RFP Briefing Session Question & Answer Transcript On the morning of December 8, 1993, CalREN conducted a Briefing Session in Los Angeles for those interested in responding to the Health Care and/or Community, Government & Commericial Services RFPs. Minor editorial changes have been made to some questions and answers to provide additional clarity. Corrected answers and important notes are shown in brackets. (Note: All participants' names are spelled phonetically.) ---o0o--- PARTICIPANT: I am trying to figure out how to charge for the services I currently do. In what I've developed I see a lot of potential, but there are some real missing gaps in how I could use it with this technology. I am really kind of groping, although you guys know your acronyms and that type of thing, how would I charge my customer through your service? And although I see a use, I am just really in a fog, and I think I need more than this kind of me telling you all that I'd like to see happen. I think there should be a consulting effort on your part to take some of these things and pull them forward a little bit further. I'd like to see that happen. If that's possible, I'd like to know that. PANELIST: Are you speaking of charging during the trial, or are you saying posttrial, the trial is over with and ready to go commercial. PARTICIPANT: Well, that, too, but I didn't see a dollar number. In other words, if I am allowed to dream, how do I put a price on what I'd like to do, and is it a deep pocket I'm talking to, and you say a request for proposal, how much money is involved, and what kind of proposal? Is there a cap on the money, or is there any money at all, or do I have to -- what do I have to provide dollar -- PANELIST: Pertaining to the services? PARTICIPANT: Sure. I'm a provider of information, financial information, with some unique services that could be developed out of that, and does CalREN have a budget or a limit? In other words, if I see that we could use three or four million dollars to do this, if that's not part of what you guys are doing, do I go to venture capital and then bring it back here? I'm not sure. PANELIST: To describe that, CalREN funding itself is only for the transport service, period. That's number one. In terms of in the future what you would resell for or how you would integrate your cost for that service with your product, most of the services there are tariffed with published prices, and the ones that are in tariff negotiation now, those prices are in flux because we are in tariff negotiation. But the long and the short of it is that there is a cost for that service once you decide to market your product which you'll have to integrate into what you are charging for your product, and those prices are published. But in terms of the CalREN program and the funding of the CalREN program, there is a budget, and that budget is used totally towards paying for only the services, the cost of the services. PARTICIPANT: Maybe I can make it a little bit clearer. In other words, if we've developed a multimedia application and we are publishers, put it that way, we have information that we'd like to put on this kind of and use this kind of technology. PANELIST: Right. PARTICIPANT: Now, we are coming from a point of selling it directly to the public anyway. We see that, that's clear. What is not clear is how we are going to charge over the airways for it because we lose control. I don't see the control mechanism for us making any money out of it. I can see where you're going to make money. I don't see how I'm going to make money if I do all the work and you provide the network. PANELIST: Okay. If you are selling a service, you are going to have to charge for that service and be paid for it directly. PARTICIPANT: Right, but when you say the word tariff, it throws me into a tizzy. I am not in the tariff business. I don't have anything to do with tariffs. PANELIST: What I mean by tariff, very quickly, is for us to sell service in this state, it has to be tariffed. We've got an agreement that we can sell X product at X price, so most of those products that you see are tariffed, they have a price, and you can calculate the cost on that, the price exists. Things that are not tariffed are in negotiation; therefore, the price, the final price on those things will not be arrived at until that tariff process is over with. So essentially what I am saying is there is a cost to these services, and when you -- beyond the trial, when you decide you want to continue your application and you want to sell that application, you will have to integrate the expense of what these services cost and whatever you are reselling your service for, because you will then be paying for these services, so there is, in fact, pricing for those services. And as far as where you make money, again, it is about what you are charging for the use of your application. [In response to the pricing inquiries, we have included additional information in Appendix D.] PANELIST: If I can give you an example: If you are in business today as an information provider and you provide 800 number access to your business, you know what that 800 number costs you to provide, and you've gotten that 800 number price from your provider, Pacific Bell or a carrier, and I assume that, therefore, when you price your service, you price in the cost of what that 800 service is going to cost you. It is exactly the same with any of these products. You are going to price in and can get from your Pacific Bell account team, for example, a price for the ISDN service, a price for Frame Relay, a price for SMDS, and price those components into, if you are talking CalREN, price those components into the price of the project you are putting together for CalREN. One of the questions that other people have asked us is as we implement a CalREN project, in two years that project is going to be over. I'm going to need to tell my management what they are going to pay for these services two years afterwards. Okay? And what we've said this morning is the installation cost for what you've done for CalREN will have already been covered by CalREN. You will not have to pay an installation charge now for what's in place, but as you expand that project to the remaining components of your enterprise, then you would pay the installation charge on those, which would be a part of the tariff, and then you would also pay for the tariff price for the additional products. Now there is a mechanism within Pacific Bell to contract for those services over a period of time. You know, we provide contracts for one-year, three-year, five-year, seven-year period of time. And again, your Pacific Bell account team can provide you with information on what that looks like, and then you can include that as part of CalREN and as part of your normal business process. PANELIST: One other thing I should touch on just on the two services I spoke to and on a purely commercial basis looking at this external to CalREN, there is a client for SMDS now that basically embeds SMDS as a service access option to their network, and the customer can choose that, and because they don't have to buy dedicated lines there is a price that they associate with it. Because these are nonusage sensitive services, they just give a flat monthly price. There is the capability just for you to consider based on what you feel you know the worth, you know, how you want to price your service. We can provide traffic measurement on an end-of-month basis that does detail on the per location or per address, how much data was sent back and forth, if that's of any help in, you know, pricing it out on a commercial basis. You'll know who used how much of your service, how much data was sent. PARTICIPANT: Since it isn't developed yet, since it isn't in the marketplace, the end user doesn't even know about that this service is going to be available to them other than through your lines. The marketing aspects of that, how that money is going to flow back from that is completely missing to me. I don't -- I don't see how I can make money with it. I don't see how I can make money with it. PARTICIPANT: That's what I was going to address, because what I hear you saying is that you are willing to front the pilot effort, give us enough information to determine our cost over that two-year period, and then work that cost into our service cost to our customer. So it's like developing something like Prodigy. We are going to know how much the volume is, what the cost for the lines are, whether we need ISDN and/or SMDS, and then come up with a cost per month for selling a monthly service to a customer, so we can determine over that two-year period if we want to charge them $20 a month, if we want to charge them $40 a month, if we want to give them break level options. If you want your data reports printed out on your printer, we can go ISDN, and we will charge you $20 a month. If you want SMDS on your screen, we can charge you 30 a month, and you can have it right now. Is that what you are saying? So in two years we roll up those costs, figure out what we want to charge our customers to come out with a profit, and you've given us the information we need over the two-year period to incorporate what it's going to cost us to lease your lines. PANELIST: I don't want to answer for Ron, but, yeah, in a commercial operation you would certainly have all the cost basis of what it cost to provide, whether it is ISDN or one of the services that Ella and I have talked about, and then, certainly then it's a business decision or business case within your organization how much and is it commercially viable. PARTICIPANT: So even without this proposal, if we had a business venture we were interested in pursuing, we would still need to buy telephone services to pilot this thing, try and figure out the cost on our own, but you are giving us the capability to find out those costs directly from you -- PANELIST: Right. PARTICIPANT: -- by the traffic, the volume, the statistics that you can collect. PANELIST: Right. PANELIST: If we go back to the purpose of CalREN, the purpose of CalREN is to stimulate the growth and development of applications that are not present today by using technologies that are not necessarily ubiquitous or in great use today. It is new technologies. So at the end of two years, the goal would be that you, as well as Pacific Bell, know more about the services that we provide and the applications that you develop. So by nature -- PARTICIPANT: So if I wanted to start a service selling abstract art, I could, with SMDS, put a piece of art out there, I could voice over it and explain what the name of it is, what the artist had in mind, et cetera, and try and find out who would be interested in such a service. PANELIST: Right. Now, and again, the CalREN is to fund demonstration projects. For example, if you were -- again, we talk a lot about health care. If you were part of a health care type organization that has 20 locations around the state, and you are looking for CalREN to fund 4,000 ISDN lines to develop an application, CalREN is not going to fund 4,000 lines to develop the application. We are going to develop a small subset of that to fund the development of the application and would, hopefully at the end of a year or two-year period of time, that application would prove to be successful, and you would then want to then migrate that to a 4- or 5,000 line application. PARTICIPANT: My question is on commercial property, intellectual property and copyrights. Let's say at the end of the project, funded project, how do we go about protecting either the copyrights or the intellectual property that was invested in the project if the publication of the report is public at the end, and could you please elaborate on that. PANELIST: In terms of things that you own, let's say you are contributing the application to the software, that is privately yours. So that is not something that will be randomly dispersed. PARTICIPANT: And CalREN will have no ownership? PANELIST: Will have no rights to that, exactly. But the idea of the application, long term, how it is put together and how it functions, any participant after the trial can choose to: Well, I like that application. I am going to continue to do that by utilizing your software and the piece parts and continue that business. Okay? So what is public is A, the application, what it does, how it benefits, okay, and how it's done. What is private is I've given you a box to do it. I still own that box, or I've given you the software, I still own that software. But the wherefores of how it is done and what it is, that's public, and that's what we will release in the report. PANELIST: As a matter of fact, if you look at the RFP, the RFP says: Please do not provide us with your proprietary information. We do not want to see your proprietary information. PARTICIPANT: I have two questions, and I think I know the answer to one now, but test and see whether I do, and then the second question remains. It has puzzled me to know what numbers to put into the proposal as to the cost that it is proposed for CalREN to bear. And you are telling me, I think, that we work with our account team locally to figure out what those costs actually are, so that you will provide a coaching service as to how much the value that CalREN is going to substitute for us writing a check to buy a line or to buy service. PANELIST: Exactly. PARTICIPANT: All right. PANELIST: That's very straightforward. Again, these technologies that we are offering, they all, except for at this moment Frame Relay and ATM, have a price associated with them right now. So you can go to an account rep today, and say: How much is ISDN for the next six months? That's there. PARTICIPANT: Okay. I do understand that. The second is, I don't understand what price to propose given that the service, I think in all cases in this room, will be a new service and will be subject potentially to quite robust growth curves. To the extent those prices are sensitive to usage rate, how does CalREN intend to handle that? Are you going to give us an amount up to and that's the end of it, or is there certain elasticity in the kinds of growth we can anticipate? PANELIST: Your limitations are not in time, they are in money. I mean, excuse me, they are in time; they are not in money. So it doesn't matter what the budget is. If we accept your ten location project for 24 months, we will fund it for 24 months. PARTICIPANT: Independent of -- PANELIST: Independent of what the money is. Obviously, there is a point where we run out of money, and then we fund no more projects. But again, within -- the accepted projects will be fully funded for what they need to do over that time period regardless of what the pricing is. PANELIST: What you will receive from us, for example, will be a bill that says, you know, that says your organization care of CalREN. So you won't necessarily even see that bill except for information. We would pay that bill, including all of the usage charges on it. PARTICIPANT: My question is: I am still not clear as far as the content to respond to the RFP as far as the cost factor. Are you saying that you are only going to fund the services that's provided that we have identified in the proposal and not project management and everything else and all of that? PANELIST: Exactly. PARTICIPANT: It has not come out that clear, at least not to me, I don't know about everyone else. You are saying that that collaboration, that collaborative process should bring in, if you will, the project manager and all of the other participants and their salaries and whatever else that it is all encompassing should be beared by the proposer. PANELIST: Yes, exactly, because it your project, most definitely. PARTICIPANT: Okay. And then the other question is as far as the line and the services, who is responsible for the maintenance, and if the line went down during this process, would that be -- PANELIST: Pacific Bell. PANELIST: Yeah, that would be exactly the same as if you were paying it. You would call the repair number, and they'd come out and fix it. As Hal mentioned, you will get a reference bill that says here's how much it costs, but CalREN is paying it, so in that sense it is just like any other service. PARTICIPANT: Hal, you had mentioned that there was planning for no less than 20 health care projects to be funded. PANELIST: Yes. PARTICIPANT: Could you elaborate also on the number of education and community, government and commercial projects that would be funded, and is that split between north and south? PANELIST: The number is 20, 15 and 15. So it would be 15 for each of the other two. We have not divided that north and south. We have had press releases that say that CalREN has in excess of $25 million to fund projects. That's a significant sum of money. We do not have a limit on any particular RFP. Again, we are looking for the best proposals. I think to give you kind of a ballpark, the average ISDN line, and I would ask Ella to keep me honest here, I think an ISDN line today is $27. PANELIST: Yeah, $27 a month. PANELIST: Okay. Divide by 25 million, that's a lot of lines and a lot of service. Now, obviously, other technologies are more expensive, with ATM being the top as far as expensive. But we hope to fund the significant portion of projects above the minimum of 20, 15 and 15. PARTICIPANT: A second question: Keith, could you also elaborate on the PUC approval for Frame Relay, whether that's pending. I know it's supposed to be like any day, any week -- PANELIST: No, actually I am hoping to hear today from the project manager that -- I got a voice message from him last night when I inquired on status, and apparently there were some documents lost in the PUC mailroom that were literally awaiting signature. They had asked for some additional information after they gave preliminary approval on Friday. We got that to them on Monday. And they were matching that up and getting signatures, so we are fully anticipating that today we will have both approval and what we call sales effective. And the network is in, or the equipment is in available to start processing orders at this time. [The Frame Relay tariff has been approved.] PARTICIPANT: This may be an outside question, but is GTE going to combat or come up with a complementary or competitive service? PANELIST: Service to CalREN or to Frame Relay? PARTICIPANT: To Frame Relay. PANELIST: Yes, they are in the process of filing their tariffs. They are a few months behind us. However, I would encourage if you have General Tel locations, which you obviously do, to contact your GTE account team, because they are willing to do things on a special case basis. PARTICIPANT: Thanks. PARTICIPANT: My name is Jackie Harris. I am with the Gray Panthers of Long Beach, a little bit of publicity. One of the things we are beginning to do now is -- PANELIST: Could you speak up into the microphone? PARTICIPANT: One of the things we are doing is basically we are dealing with lots of shut-ins, and one of the things I come up against all the time is: I wish I could see you. Right? PANELIST: Right. PARTICIPANT: We can't get to all these people now. With your program, and this is going to be statewide, nationwide, hopefully -- the Gray Panthers have got 40,000 members, and we are all over the nation. I don't know anything about the wiring, I mean, I am not getting into that, but with this program, will we be able to -- if I am downtown LA with whatever phone I have, will I be able to use that phone to see someone on video? Is this what you are saying? PANELIST: What we are saying is there are technologies -- PARTICIPANT: Just like if I am phoning someone, I will get a picture? PANELIST: Not necessarily with a standard telephone. There are some video phones available today, and you don't need a lot of band width to see someone, but the quality -- PARTICIPANT: We want nationwide communication, good nationwide communication that is cheap. Our bill now is running 800 a month, and we are only dealing with about four people. There is no way we can do it just as a pilot project, and I think the lady said you are going to be in a situation anywhere in the world where you can plug in and set up your equipment to reach a certain party. That's what I'm trying to find out. If I'm in a hotel building, is there going to be a place I can plug in to? PANELIST: The technology exists today -- PARTICIPANT: That's what I am trying to find out. PANELIST: -- to allow you to do that, but I think it was one of the gentlemen said the problem with these particular technologies is that the general public doesn't know that the technology exists and that the applications and the CPE that supports the technology have not been developed so that you would know that it's out there or that it is at a price that the average person could afford to purchase. So what we are hoping to do through CalREN is A, to get more applications that run on the technology, and B, wider knowledge that it's out there, and also as you get more knowledge and more usage, then the cost of the equipment that supports the technology will come down, and the average person can afford it. So what you are talking about doing is technically possible today. What we would like is a CalREN application to do that to show that it is there, and then you'll get the publicity and things like that. PARTICIPANT: So what I want is available. PANELIST: It is technically possible. PARTICIPANT: Okay. PANELIST: What we are working on today is a number of proposals. There are people that have come to CalREN to look at projects or funding. For example, there is an organization called Senior Net that is working on providing technology for senior citizens and a number of other groups like that that are working on technologies to monitor for medical reasons, to monitor disabled for education, things of that nature, and that technology is available today. PARTICIPANT: Okay. Thank you. PARTICIPANT: I had two questions. One was with regard to the demarcation point and availability of 5ESS and DMS-100 equipment. I think you had alluded to the idea that the people that manufacture that equipment may be available to provide equipment or that you would fund it. Can you elaborate on that? And then the other question I had was regarding -- you have the SDS-56 up to the street. Getting it to the street into the home is obviously a big question, and can you elaborate on what's being done to quicken the process of getting that connection between the street and the home? PANELIST: Okay. I'll deal with the question of the vendors. We have a willing participants' list, which for the most part are hardware and software companies that handle the equipment necessary to plug in either to DMS switching or 5ESS. So what happens is when you present to us your RFP, if you are lacking, for an example, it takes a TA to connect to one of those switches, you can state that, that you are in need of TA, how many, et cetera, we can then contact one of the vendors who is a willing participant and then connect you two. PARTICIPANT: And we can do that prior to the RFP submission as well? PANELIST: Yes. If you know the needs, you can call us and let us know what those needs are, and and we could go ahead and call some of the vendors and see what their position is on that. PARTICIPANT: And the second question? PANELIST: The second question about -- PANELIST: SDS-56 specifically? PARTICIPANT: That's the one that's really installed already, so that's I assume of the most interest with regard to access, to get from the street to the home. Are you seeing that as a cost to be borne by the homeowner, the business or -- PANELIST: If you have a million connections out there, a potential million people that can get SDS-56, fine, it's in the street. How do you go from the street to the home? This is a valid question. PANELIST: I think in the regulatory process, you know, Pacific Bell, as well as the other RBOCs, our demarcation point has been moved out, you know, to the building entrance, and it is the customer's responsibility to provide from our demarcation point to the building. PANELIST: I have never had a person have a problem with getting it from the street to their house. We demarc on the box that's on your house. Now, in a few locations there aren't any available pairs that exist anymore, so then you run into a trenching issue, and Pacific Bell doesn't provide trenching and neither does anyone else, and we have noted that that is going to be a huge problem for any kind of a telecommuting application. So we have taken that on, and we are trying to figure out what we are going to do about that right now, because what's happened is these products do use the spare cable that's already in the dirt, but over time the spare cable that's in the dirt has been used up because pairs have gone bad, and it really is our responsibility to provide those spare cables, so we are working on that right now. If you have any location that's a particular problem, you can come and yell at me during the lunchtime and we will try and get it worked on right away because we are dealing with that. PARTICIPANT: I guess the question I had was perhaps more further out and probably not the responsibility of CalREN at all. But it was really more of a general question, yes, you've brought it to the street, the 56K brought capability, but is there a low-cost option for people to utilize that? I am not talking about the business component. I am talking about the consumer component, because the business component, they can pay for it, but with regard to the consumer component, which was mentioned in some of the promotional aspects of this project was to talk about bringing it to Californians. And unless there is a way to bring it to the street affordably into the home with some sort of equipment, and I am not familiar with that equipment, maybe that's just my ignorance. Maybe you can elaborate on that on how we are going to actually reach the consumer. If the equipment is thousands of dollars, the consumer isn't going to use it, obviously. PANELIST: Today to put an ISDN line in your home costs $70 to install, and it is $27.70 a month, and that gives you 2B + D, that's 1 X.25 packet address, whether you want it or not, and 2B channels that you can use for either circuit switched voice or circuit switched data. If you have an already existing extra pair of wires that you would have used for teenage line or something like that, it rides on that line, and we are putting it in people's homes all the time today. PARTICIPANT: So we are just talking about people with PCs with X.25 cards in them? PANELIST: Yes. PANELIST: The CPE that you mention, as demand grows and with the availability on the residential side, that's going to drive the cost down. Within CalREN there's the willing participants, but on the commercial side, the more demand there is, the cheaper it gets. PARTICIPANT: Right. PANELIST: If you have an already existing PC that you are running with a modem, we just change that line out for you. I mean, that's all there is to it. It costs $70 to change the line and $27.70 a month. That is the line charges. What you need to worry about in your application is who are you going to get to be your terminal adapter partner that's going to replace your modem with an ISDN terminal adapter. PARTICIPANT: Right, exactly. Is that the price of that equipment down, also? PANELIST: It runs anywhere from $500 to about $2500 depending on how many bells and whistles you want. PANELIST: Some of your favorite PC modem vendors also make ISDN terminal adapters that fit in. PARTICIPANT: Okay. PARTICIPANT: Hi. My question carries over on the gentleman's question. SMDS and Frame Relay, the equipment required for that, do you have a ballpark figure what it would be at two sites? PANELIST: I can give you a very, very much a large ballpark. A router to support SMDS, and if you are familiar with routers, at the base line it would be a 1 land 1 win router. Typically it is software driven. There are a number of vendors, $3500 to $4,000 per router, and that is ballpark in looking for towards list. And that would be for either frame relay or SMDS. There are certain software differences, but basically it is the same box with different software configuration. On the data service unit, which is the digital modem, if you will, for Frame Relay, depending on the speed, it would be the same type of data service unit that you would have on a dedicated digital line, so for a 56K connection, for instance, I've heard down to the 450 to $500 range. For T1, those can be, I've heard, the street prices I've seen for a kind of a barebones T1 DSU is about a thousand, and that's for Frame Relay. For SMDS at T1 the DSU for that costs a bit more because they have to do some more functionality. They have to, as someone once said, do the slice and dice to put your data into those cell formats I mentioned. And list price on those, or street price on those is about $32-, $3300. There is a new vendor that's come out, which I understand they are list -- understand they are listing at about $3,000, which would mean a street price of something under three. PARTICIPANT: So we are looking at a budget of about under or over $10,000? PANELIST: That would be for hardware, yes. PARTICIPANT: Yeah, for hardware. PANELIST: Right. PARTICIPANT: And CalREN would pick up the service charges for 18 months? PANELIST: Would pick up the installation and service charges, right. PANELIST: For the lines. PANELIST: For service but not for that hardware -- PARTICIPANT: Yeah, right, that's what I understand. PANELIST: -- because we have to write the grant for the hardware. PANELIST: Right. PARTICIPANT: Hi. My question has to do with the availability of service under the auspices of CalREN. Now I understand that there are some location restrictions as they apply to area codes. My location happens to be in the General Telephone service area. Will I have access to CalREN services, and if not -- well, if so, is there a process that I have to go through in order to get those since I am in the GTE service area? PANELIST: What's happening there is Pacific Bell, CalREN and GTE have talked with how possibly to tie things in. We've only talked about it. And the key here is A, we've got to know from you exactly what that location is and what you want to do. And at that point you would have to call GTE to say: This is kind of what we want to do, and you would bring us together, Pac Bell in with GTE and decide A, if that could be done and how, and then we have issues -- we have to see whether we have some regulatory things we have to go through which is possible. So if GTE territory is involved, you are probably looking at pushing your process out, because we have to see what is necessary to be done before we are allowed to do something like that. But we have been in touch with GTE. PARTICIPANT: So basically I have to include those requirements in my RFP? PANELIST: Yes, you have to let us know locations, and so on, and what exactly you want to connect at what speed, and then by inviting GTE in, we can't invite them in, you invite GTE in. PARTICIPANT: Right. PANELIST: We come in and sit at the table and see what restrictions we have or what things we can and can't do. PARTICIPANT: Okay. Thank you very much. PARTICIPANT: How do you do? My name is Don Davis, and I would like to thank you for this meeting. It is very informative. I am a commercial publisher of government regulations, federal regulations on computer CD, stand-alone CD. My competitors are well-known, like WestLaw, Lexus, Dialogue. My question to you: I would like to make the transition to this service. Is my price subject to tariff review? Is it subject -- do I have to specify a minimum or maximum? Is it completely up to the commercial vendor to set a price for whatever product they have? PANELIST: Right. PARTICIPANT: That's one issue. PANELIST: That's your responsibility, yes. PARTICIPANT: And if there is any restriction, how much advance notice would a commercial publisher be required by law or by statute to provide their customer base? In other words, is -- PANELIST: Yeah, what we provide is the transport for you to transport your service. It is transparent to us what that service is or what those prices are, so that is totally your responsibility. PARTICIPANT: They're not subject to a yearly review or contract or anything like that? PANELIST: No, nothing like that. PANELIST: Only the services that we provide, the transport, as Hal said, is our control. PANELIST: Because we have the tariffs. PARTICIPANT: My name is Tony Clark, and I work for a medical communications system. We actually provide medical information from hospitals to the doctors' offices via a PC network, modem, and so forth. I am trying to get an idea of how your information, how could we implement what you have shown us here today into that type of system? I am kind of -- are you saying replace, for example, the phone lines and the modems with ISDN, the system and so forth like that? PANELIST: Right. PARTICIPANT: And basically would it provide what, a faster rate of transmission to get the information to the doctors' offices? Is that the idea? PANELIST: In the case of ISDN, you are dealing with a much higher speed than you can get even from some of the newer dial-up modems today. In the case of some of the things that I talked about, we are talking about many orders of magnitude higher speed than dial-up. And depending on what you do, what your organization does, how much band width you need, how fast does it need to run, will kind of determine which product is more attractive. PANELIST: You can transfer about a mgb a minute on a 56 kbps line, so what you need to do is look at your file size and how fast you need to have it at the other end, how long the person at the other end is willing to sit there and wait for his screen to fill in in order to see if ISDN is fast enough for you or if you need to move up to one of the higher speed SMDS or Frame Relay. PARTICIPANT: I see. So, for example, we transmit like radiology images. Those are big files. So we would probably go to a faster rate. And what actually is on the ends of those lines? PANELIST: Terminal adapters, CSUs, DSUs. PARTICIPANT: That's good. PANELIST: Right. As Ella said -- PANELIST: PC TA cards. PANELIST: It depends on the service. There are terminal adapters. It could be a card in the PC, or it could be a phone that has a data connection on in the case of ISDN services. In the case of the things I talked about, you have what is called a data service unit which -- just think of it as a modem. And a router is if you want to make an analogy, a switch for a local area network data traffic report. PARTICIPANT: Great. Thank you. PANELIST: One other thing I think you should be aware of, from the way you have brought this up, if you have an existing project that's been running, you are paying for lines and service, we are not going to simply replace your lines and fund that service. What you need to do with that is have an expansion of whatever that project is, show new collaboration, new benefit, et cetera, but we will not go in and just simply replace an existing functioning process, so you need to be aware of that when writing your RFP. PANELIST: Let's see. I think we should make this our last question here. It is 12:00, and we'll be happy to take questions afterwards individually, if you'd like to do that, but we have a need to wrap it up here so -- PARTICIPANT: Just a clarification. Did I hear you correctly, you said a mgb a minute over ISDN lines? PANELIST: Yes. PARTICIPANT: And do you think that that -- you are saying that that's sufficient to do video data and voice at the same time? PANELIST: It is sufficient to do a kind of video that isn't like you and I being here live at this instant. PARTICIPANT: I see. PANELIST: I can see you, I can see whether you are paying attention, whether you are getting comprehension from what I am saying, but there is like some hazing, you know, and if you move really fast, you will get a trailing behind it. PARTICIPANT: It would be similar to what an AT&T phone -- PANELIST: No, that is analog, and it is a whole lot better than that. PANELIST: Actually, the video via ISDN service, we are 112 kbps, which is extremely viable. There are a couple of systems out from vendors, Compression Labs has a system, and businesses use it quite frequently. It is, as Ella says, if you start doing aerobics, you are going to get smearing and whatnot on the line, but the clarity is very high on the system. PARTICIPANT: And for data transfer, if the gentleman that has 500 megabitss on his CD and somebody wants all the contents of that CD, you are talking about quite a bit of time. PANELIST: Yes. PANELIST: Yeah, 500 megabitss is a lot. You wouldn't want to use ISDN for 500 megabits. PARTICIPANT: And what would the next higher level be? PANELIST: The next higher level would be Frame Relay at 128 kilobits, and then from there Frame Relay goes to 384 kilobits or a thousand bits and then to a full T1 at a million and a half. PANELIST: One of the technologies that I discussed, which is not too ubiquitously available, which would be perfect for what you are talking about, is H11 which is switched 1.536. Now when you are switching 1.536, that is quite a lot of band width, and that is wonderful for doing that kind of thing. PARTICIPANT: And how would you price that? PANELIST: It's already -- well, it will be offered under contract pretty soon. It is a service that we have in technology test right now with the California Public Utilities Commission, so it is something that's possible. PARTICIPANT: Again, how is it priced currently? I just don't know. Is it a contract that is based on distance? PANELIST: No. PARTICIPANT: Is it flat rate? PANELIST: Well sort of. You have to -- you buy a HICAP, which is a -- or a T1, whatever word you are familiar with, and then the service is $1500 to install and $545 a month, and it is called primary rate ISDN. PARTICIPANT: Regardless of distance? PANELIST: You are paying distance on your T1. PARTICIPANT: That's true. Thanks. PANELIST: Again, I thank you for coming, and again, if you have any other questions, we will be here for the rest of the day actually. Thank you very much. Appendix B Section 4 Los Angeles Education RFP Briefing Session Question & Answer Transcript On the afternoon of December 8, 1993, CalREN conducted a Briefing Session in Los Angeles for those interested in responding to the Education RFP. Minor editorial changes have been made to some questions and answers to provide additional clarity. Corrected answers and important notes are shown in brackets. (Note: All participants' names are spelled phonetically.) ---o0o--- PARTICIPANT: Good afternoon. I am interested in whether or not ATM is going to be discussed at all today. PANELIST: No. I mean, we can talk about it now if you've got a specific question. PARTICIPANT: Yes, it has to do with real time transfer of video information -- PANELIST: Okay. PARTICIPANT: -- whether you have some discussion on that today or not. PANELIST: There was an ATM Briefing Session last month. PARTICIPANT: Yes, I know, we missed it. PANELIST: As far as supporting real time video? PARTICIPANT: Yes. PANELIST: In Southern California, in this service area, we will be implementing an ATM network the end of the first quarter of '94. We are actually looking at turning up April 1st or maybe April 2, and that will support, provide support for real time video and voice traffic. It will support, I don't know how into ATM you are, but it will support adaption layers 1, 3, 4 and 5, which adaption layer 1 would be video and voice real time. And that's going to be available -- PARTICIPANT: Fully synchronized? PANELIST: Yes. And that will be available for connection at 45 and 155 mbps. PARTICIPANT: Okay. Thank you. PANELIST: And that will be available -- again, that is part of Cal -- there is CalREN ATM capability. PARTICIPANT: But if we, if our proposal is addressed to the ATM mode, that would be realistic for next year? PANELIST: Oh, yes. There is, however, and Randy, do you want to touch on -- PANELIST: There is a different time frame on that. PANELIST: Yes. A point of clarification, if your proposal does involve ATM, it needs to be submitted under the ATM RFP. PANELIST: In September. PANELIST: Even though it may be an educational application, but if it involves ATM, it needs to go into that RFP. PANELIST: February 15th deadline. [The deadline for ATM proposals in the Greater Los Angeles Area is February 15, 1994.] PARTICIPANT: Are there any business partners that you would not welcome in your proposal, say, groups that might be viewed as competitors to some of the things at Pac Bell. Would you elaborate on that, of any notion of business competitors. And secondly, for many of the education or nonprofit groups, would you be in a position of deferring much more than the services you've outlined? Would there be any cash grants or things attached to that, or have you considered that? PANELIST: As to your first question, not -- Randy? PANELIST: Your first question, I don't think there are any business partners we would not cooperate with, probably including direct competitors. I mean, the inter-exchange carriers are our competitors; they are also our best customers. PANELIST: Regarding your second question, we do recognize for schools that there is a need, a great need for some of these other project areas. Unfortunately, CalREN is going to be limited just to the data communication services, and also it is in part due to regulatory restrictions that we have. That is the way that the fund has been set up, also. PARTICIPANT: Concerning a school, say you wrote a proposal that involved four or five different schools and those schools each needed their own router and CSU/DSU, and say one or two of those schools, they couldn't afford to buy one, but your proposal depends upon them having one, the first speaker mentioned something about putting us in touch with vendors. Would that need to be done before submitting the proposal, getting in touch with vendors to see whether they would purchase equipment for (inaudible)? PANELIST: Yes. What we would like you to do is, like you said, like in your example, five schools and two of them need equipment, if you could contact us early on, we could try to broker that with the willing participants and you would have a complete proposal when you submitted it. That's what we'd like to do. If your idea is good, and it has merit, and you want to submit it contingent upon that support, don't let that hold you back, because we can forward the proposals with contingency items in it. If we had our druthers, we'd rather help you broker that up front. PANELIST: Obviously the proposals that have all the pieces will be stronger in the consideration, but it is something that we can work with you on. PARTICIPANT: Are you going to have any of the technologies that are faster than ISDN into the home? PANELIST: The Frame Relay product can be delivered to home. PANELIST: Yeah, realistically, almost anything can be brought into your house, but realistically or technically anything can be brought into your home, but realistically Frame Relay probably is going to be the highest speed service that would be available into the house. And actually that would be at the 56 kilobit level. The issue is strictly one of the way we provision facilities in a residential area versus how we provision -- and when I say "facilities," that's "telco-ese" for wire and cable in the street -- versus how it is done in a business area. If -- and I can't speak for the CalREN evaluation committee -- I would not rule out, apparently, you know, if your project was very interesting, or, you know, passed muster, that we wouldn't be able to do T1 into the home. We have done that in the past for commercial customers. But certainly Frame Relay, yes; certainly ISDN, yes. PANELIST: And ISDN in and of its nature is faster than 56 kilobits. PANELIST: And it's twice as fast as 56 kilobits, so -- PANELIST: And many vendors make inverse multiplexers that you can put many basic grade ISDN lines on, so that's also another option. PANELIST: Any other questions? PARTICIPANT: Hi. I'm with the Los Angeles Community College District. We have several proposals that we are considering. One of them involves one of our campuses in Sylmar, Mission College, and that's in GTE territory. Do you see any compatibility issues or problems other than ATM that might be an issue. And also this grant, will the grant cover this local link between Pac Bell and GTE? PANELIST: That's a good question. We are currently in negotiations with GTE. They like the idea of CalREN. They are trying to secure funding within their own organization that they could offer pro bono service. They haven't said that they will yet. We are talking to them. They have a companion tariff on all of our services, Frame Relay and SMDS. They want to offer a concurrent market trial with our ATM market trial, and we are beginning to negotiate those things. So we will pay for services up to GTE at this point in time, and it is kind of yet to be determined what GTE is going to do. So there will be more -- as soon as that becomes available, we will put that out in briefing packages. [The status with GTE remains unchanged.] PARTICIPANT: Okay. PANELIST: I just want to say that, reinforce what Randy said, is that on the services side, General Telephone is a few months behind us in tariffing their Frame Relay service. We are very close to being in sync with ATM. They will be a little bit behind us. Currently with SMDS, we both offer it, and we maintain the inter-connection. So in a situation like that, a CalREN customer, regardless of what happens with General Telephone's CalREN decisions, the network, the connections between the companies are there, so that would not be an added burden for someone to connect Pac Bell to GTE. We maintain those on our own. PARTICIPANT: I am still trying to understand the technical aspects. If you've got an ISDN connection to your home with the 128 kilobit per second throughput, what sort of device would you need to attach to your computer so you could have that kind of transfer rate, because a modem wouldn't do it. PANELIST: It is called a terminal adapter. A terminal adapter is ISDN for modem, and they come in stand-alone boxes that just sit next to your computer, or they come built into telephone sets, if you are a heavy voice user. If you get one that's built into the telephone set, though, the fastest that it's going to go is 64 kilobits, because it is going to use the other channel for voice. Or there are things called PC TA cards, which actually are cards that go into the bus of either the Macintosh or the PC that support it, or if you buy like a Sun workstation, ISDN is on the motherboard. PARTICIPANT: The second question. PANELIST: A common net bridge is a form of stand-alone terminal adapter. It is a device that sits next to your computer that is like a modem, it is just external to the computer. What's a terminal adapter? PARTICIPANT: Right. What's the minimum sort of connection you need to be able to transfer video real time? PANELIST: Well, you can do all kinds of low speed video down to the, you know, the phones that you can go down to the local store and buy for a thousand bucks. PANELIST: Yeah, AT&T has one that they do on analog. It is terrible. PANELIST: But realistically, and I'll let Ella really answer it, you can do very acceptable video on one ISDN line at 112K. PANELIST: Yeah, the compression on the video conferencing units has gotten down to the point that it's really good. What happens is you can tell that the audio is a little bit delayed, because when I am looking at you, it takes a second for you to respond back to me, not quite like you would be if you and I are talking here real time. Also what they do is they change the frames for whatever moves, so if you move really fast, you will get this kind of hazing at 112 kilobits or a shadow that will follow the movement. At 384, which is the HO service, or taking three ISDN lines and putting an inverse multiplexer on it of same kind, Switch 384 is pretty much like you and I sitting here across from each other. PARTICIPANT: It is striking how many different kinds of applications you are likely to get in this and how yeasty that's going to be not just for you but for the rest of us. What plans do you have for sharing the results of the submissions, probably not just the winners, but some larger set of interesting ideas even if they weren't fundable? PANELIST: Yes. CalREN, we are setting aside funding for publication of those applications -- the winners, as you say, as well as the ones that are not awarded. But we believe that one of the benefits of CalREN is open and public on the applications. We want to share that. We want to broadcast the success stories. We plan on doing press releases at key milestones for projects, and there is even talk that some of the bigger projects may be doing a minidocumentary film from the kernel of the idea to the completion of the application. So the whole idea is that these applications are global in nature, have a wide user base open and public and that maybe can be portable from one industry to the other. That's the ones that we would really applaud as ones that work well in health care. It could be portable to the insurance industry and the real estate industry, and so on. PARTICIPANT: That last question evoked sort of a thought. Suppose you have a couple of proprietary ideas that are very special and you submit, but don't get selected, and don't want those circulated. Do you give those up as a result of your submission? PANELIST: We ask that you don't submit proprietary information. We kind of chose our wording carefully in the RFP about proprietary information. Anything that's proprietary, do not submit in the proposal, just the part that you want to be open. However, one of the goals of CalREN is to have some open and global use of some of the applications. So if a project was submitted that is completely proprietary in nature, it would probably have a limited chance of success in being awarded. PARTICIPANT: Some projects may go on after the pilot period. Do you have any intention to provide educational tariffing on these services after the support from CalREN is complete? PANELIST: There is efforts underway looking at some of the issues, pricing structures, for the education market on some of these services. I can't talk in detail, specific detail about them. At this time we can't guarantee that as part of CalREN, so, I mean, the expectation is that you wait -- PARTICIPANT: That is something that the corporation is concerned with. PANELIST: As a whole. PARTICIPANT: Thank you. PARTICIPANT: Concerning the ATM, I assume that that's going to be related to the rolling out cable services or whatever. PANELIST: No, no. PANELIST: Yeah, I don't want to say they are mutually exclusive. The $16 billion investment announcement from a few weeks ago is an overall infrastructure upgrade. The ATM deployment that we are going to do -- actually next week, next Tuesday, our first two ATM customers in Northern California, our first two ATM customers, period, are going to come on line in Northern California, and then the Southern California network will be up again in April '94, but that effort, those are two separate efforts. The one that's coming up next year is the commercial oriented and the California First, et cetera, $16 billion investment is more oriented towards residential broadband services. PARTICIPANT: My other question was if we are going to be very limited in the area where the ATM is going to be rolled out during the period for the CalREN projects, would you be -- is it possible to run private cable, I mean, do our own drops, in other words. PANELIST: Well, CalREN has specific funding areas that Ron Brown touched on as far as specific area codes. The ATM service, when we turn it up, will be available, and I don't want to use phraseology that maybe isn't clear, but within the Los Angeles service area, which is LATA 5, if you are familiar with "telephone-ese," that encompasses Los Angeles, the Valley, Orange County, Riverside and San Bernardino, and it will be available within any of Pacific Bell service areas, within territories, within that service area 5 and, again, General Telephone, although there will be a public announcement in the near future they are going to make a light network and we are going to interconnect. So by June of '94 it will be a situation where ATM will be available basically anywhere within this Los Angeles service area. PARTICIPANT: Right. PANELIST: If you have more questions on ATM, the briefing packages do have the question and answer transcripts from our briefing sessions on ATM. [Briefing Package No. 3 contains the question and answer transcript from the San Francisco Bay Area ATM Briefing Session and Briefing Package No. 5 contains the Greater Los Angeles Area.] PARTICIPANT: I am with UCLA, and we fall within the GTE area, but in your introduction it mentioned about making special arrangements with GTE. What types of special arrangements are you referring to? PANELIST: Well, we are talking about GTE on Asynchronous Transfer Mode that they would run a concurrent market trial, so they would serve their customer base at the same time we would serve our customer base on CalREN. Special arrangements would be if this negotiation doesn't bear fruit with GTE that's publicly addressable and your application has merit. Just because you are in the GTE area, do not hold back from submitting. What we are saying is if your proposal has merit and you are sitting in GTE, please submit it. We can work with GTE to try to find a way of providing that service to you on a case-by-case basis. PANELIST: Any other questions? PANELIST: We'd like to thank you for coming out today, and if you'd like, you can approach us after the session here, and we'd be happy to answer any additional individual questions. PANELIST: Thank you very much. ---o0o--- Networking/Collaboration List San Francisco - Morning Session (Health Care and Community, Government & Commercial Services)*: Name Company Name Telephone Number atricia Caplan Mission Neighborhood Health Center 415-552-3870 Anthony Coogan Stereomedia, Inc. 818-559-6515 Denice Maiden Ravenswood School District 415-329-2807 Marie Keeling Ca. Dept of Health Svcs. 415-906-9681 Dean Daily Foothill College 408-281-4069 (FAX) Richard Breiman East Bay Medical Imaging 510-420-6088 Ray Otake Asian Health Services 510-465-3271 Tyrone Navarro LatinoNet 415-550-0785 Tasha Castaneda Ravenswood School District 415-329-2800 Dorothy Greene Family Service Agency/S.Mateo County 415-692-0555 Kenneth Saunders Redwood City School District 415-364-4586 Michael Tharenos Pangea Consulting 408-578-5130 David Snyder Snyder Research Company 415-499-3463 Emily Troutner Pandora Systems 510-490-0190 Ed Klingman ISDN*Tek 415-712-3000 Barbara Selva Internal Revenue Service 415-556-0308 Geri Kaman Pacific Hydro 510-522-7794 Bob Polako Environmental Science Association 415-896-5900 Don Pinol Consultant 408-723-7928 Charles Rudkin Autodesk, Inc. 415-332-2344 Richard Wilson Software Assist 415-921-3417 Julie Sappington Ca. Public Utilities Commission 415-203-1386 David Brusiee Consultant 510-462-7730 Mark Stamos Conway Engineering 510-568-4028 Cheryl Jacobson Cal/Nev CAA 916-443-1721 San Francisco - Afternoon Session (Education): V. Zuber San Lorenzo Unified School District 510-481-4600, Ext. 234 Sig Rogers Lawrence Berkeley Lab 510-486-6713 James Cushing Real 2rs 415-776-4171 Tim Pearson Multimedia Development Group 415-252-0740 Diane Ortiz Peninsula Library System 415-349-2895 Bart Decrem Plugged In 415-322-1134 John Luczak Ravenswood School District 415-329-2811 Rob Glidden Soft Press 510-631-9491 Laurie Edwards University of Ca. Santa Cruz 408-459-3291 Sean Griffin Universal Art Support 408-295-7920 Marilyn Lonskin-Miller Hillsborough School District 415-342-5193 Ted Kolin IRC 415-496-7919 Katheryn Nied Universal Art Support 408-293-1804 Kay Hill Hillsborough City Schools 415-342-5193 Tom Reddy Critical Mass (alliance consulting) 510-283-0143 Tish Krieg Ravenswood School 415-325-5537 Frankie Kangas San Jose Mercury News 408-920-9220 John Waysill Peralta District 510-466-7267 Gordon Rudow Universal Art Support 408-295-7920 Bob Peterson Burlingame School District 415-259-3812 Bob Scruggs Pleasanton Unified School District 510-426-4430 Bruce Gritten Monterey Bay Aquarium Research Inst. 408-647-3733 David Dirks Lawrence Livermore Lab 510-423-4287 Parker Lee Interactive Media 415-927-8080 Jeff Snipes Interactive Media 415-927-8080 Cindy Vinson ESU HSD 408-729-3911, Ext. 2404 Joseph Giroux West Valley Mission Comm. College 408-741-2086 Janet Dixon SCAC 415-926-3688 Beverly Simmons City of Sunnyvale 408-730-7314 Robert Kibby Cabrillo Unified School District 415-712-7100 Ruthellen Dickinson Santa Clara County Office of Education 408-453-6719 Liduiva Van Nes Internews 415-931-2593 Kathleen Prasch Concord High School 510-687-2030 Rollie Otto Lawrence Berkeley Lab 510-486-5325 Patricia S. Robertson San Jose Unified School District 408-998-7806 Dell Anderson San Jose Unified School District 408-998-6330 Chris Fennig PRC Inc. 703-620-8046 Dave Brusiee Project Management Consultant 510-462-7730 Tania Madfes SEABA Far West Lab 415-241-2703 Richard Wenn SEABA Far West Lab 415-241-2729 Jay Thompson Northern Ca. Telecom. Consortium 916-565-0188 Frank Ramirez CSU Chancellor's Office 310-985-2542 or 916-323-9518 Lee Vandiver San Jose State University 408-924-2305 Denice Maiden Ravenswood School District 415-329-2807 Noel Wixsom Winterlan 510-486-1812 P. A. Moore SLAC 415-926-3826 Shelley McIntyre Santa Clara University 408-554-6833 Margaret Kapranos San Rafael School District 415-898-1398 Frank Pizzimenti Pittsburg Unified School District 510-439-8261 Tom Dalton PRC 703-620-8191 David Saxon MDG 415-252-5839 JoAnn Senger University of California 510-987-0527 Hayes Kiernan 3COM 303-694-1670 Lynne Stoops Exploratorium 415-353-0432 Nancy Palmer Palo Alto Unified School District 415-329-3775 Henry Kleinsorge IBEX Capital Resources 415-777-4608 John MacLeod Fast Forward 415-381-3463 Diana Nichols The Harker School 408-249-2510 Sharon Neyers The Harker School 408-249-2510 Larry Trice Sequoia High School District 415-368-8581 John McBrearty Contra Costa County Office of Educ. 510-942-3412 Steve O'Donoghue The Media Academy, Oakland USD 510-534-4381 Theresa Nelson Chabot Observatory & Science Center 510-530-3480 Bill Pelter Mental Health Assoc. of Contra Costa 510-603-1212 Ron Curran Mental Health Assoc. of Contra Costa 510-603-1212 George Saunders Mental Health Assoc. of Contra Costa 510-603-1212 Dick Sweztapple Mission College 408-988-2200, Ext. 3217 Mike Herbst Berkeley Unified School District 510-644-8937 John Mason Mason Institute 707-795-2228 Nanci Anderson AACI Consultant 415-688-1948` David Barney DeAnza College 408-864-8300 Joe Oakley Autodesk Foundation 415-332-2344 Dale Pifer Mission College 408-748-2790 Hector Myerston SRI 415-859-5740 Dave Holbrook VISTAR 916-421-2430 Roxanne Hendrickson Foothill 415-949-7609 William Herald Westberg White 415-588-3634 Roger Pandandia MCS 619-558-3865 Phil Urquiza Pacific Studio Center 415-961-7296 Helen Shoemaker CSU Hayward 510-881-3598 Brenda Miller Pleansanton Unified School District 510-426-4332 John Riley Alameda County Office of Education 510-670-4160 Larry Shaw The Exploratorium 415-561-0367 Don Tingley San Mateo Union High School District 415-348-8834 David Lenn Plugged In 415-322-1134 Pam Daniels Bay Area Library & Information Service 510-839-6001 Suzanne Sullivan CSUH 510-791-7103 Jackie Brand Foundation for Technology Access 510-528-0747 Joe Tusin UC, Office of the President 510-987-9753 Richard Adler SeniorNet/University of San Francisco 415-750-5030 Bruce Buckelew Oakland Technical High School 510-547-0800 Maria Luz Agudelo San Francisco Unified School District 415-469-4777 Barry Jacobs SFSV MMSR 415-904-7740 Sherry Huss Renga Software 415-375-0470 Pete Killconway Nexsys Electronics 415-541-9980 Paul Heavenridge Neighborhood Learning Center 510-547-8245 Lea Murray Independent Contractor 510-465-2129 Kathleen Barfield Far West Laboratory (Education) 415-565-3055 Lisa Kale UC Berkeley 510-642-8420 Barry Parr San Jose Mercury News 408-920-5384 Kathleen Wall San Jose State Counseling Services 408-924-5941 Phyllis Lindstrom Evergreen School District 408-270-6800 Bill Yundt Stanford University 415-725-8542 Heather Hudson USF 415-666-6642 Lou Silberman Jefferson Union High School District 415-756-0300 Lucia Hicks-William 510-638-1460 Jeff Bowser New Haven USD 510-471-1100 Scarlet Svendsen Svendsen & Associates 408-338-4715 Maria Brown Mt. Diablo Unified School District 510-672-5445 Paul Baer BARRNet - Internet Services Provider 415-725-1790 Los Angeles - Morning Session (Health Care and Community, Government & Commercial Services): Rudy Mendoza Competitiveness Development Spec. 213-725-1558 Michael Blyzka SAIC 310-781-8775 Harry Mangalam College of Medicine - UC Irvine 714-856-4824 Michael Hill SMMUSD 310-396-9893 Ken Allen KDA Assoc. 714-730-5093 Robert L. Smith Experimental Cities 310-276-0686 Marc Mareels Kaiser Permanente 818-564-7041 Erica LeBlanc El Camino College 310-715-3117 Steve Fasteau El Camino College 310-715-3126 Shi-Ping Hsu TRW 310-812-2777 Fred Hungerford L. A. County Library 310-940-8450 Richard Royce Financial Video Network 310-831-5625 Michael Pfalf Altamed Health Services 213-889-7323 Karyn Rina MALDEF 213-629-2512 Tony Rippo RMRI 619-756-4252 Jim Hietala Network Express 408-241-5165 Randy Arntson California Microwave 818-712-4565 Dan Drago California Microwave 818-992-8000 Gary Smith 909-595-0254 Bruce Polichar Consultant KCET 310-837-3721 Michael Hirsch American Red Cross-L.A. 213-739-5632 Don Davis CD Book Publishers 714-526-6434 William Montgomery L. A. County Urban Research 213-351-5363 Wayne Bannister L. A. County Urban Research 213-351-5350 Bob Foster Cray Comm. 714-553-6600 Alex Bradley National Digital 714-771-3808 James Danker Hughes 714-732-5413 Russell DePina The Design Group 310-924-7676 Lawrence Rogan Venture Technologies Group 213-465-5696 Kenneth Moore SAIC 310-781-8759 James E. Smith ISCOMP 310-641-3260 Josephine Yonai LAColSD*ITS 213-240-8325 George Magdaleu Pasadena Unified School District 818-568-4522 John Sam Chinese Metropolitan Network 818-854-0362 Jaqueline Harris Gray Panthers - Long Beach 310-987-1136 Karon Gordon L.A. Urban League 213-299-9660 Anita Brenner Torres Brenner 818-792-3175 Ibrahim Naeem TCAP 619-579-3921 Nehman McAdam Intelligent Business Solutions, Inc. 310-539-4726 Donna Silvestre California Public Utilities Commission 310-412-6433 Mark Boyd Pepperdine University 310-456-4860 Jose Zertuche Latin Business Association 818-333-8993 Mike Estrada Los Angeles Community College Dist. 213-891-2123 Bob Biller USC 213-740-8022 Dave Chaney C&W Fiber Optics 818-772-6233 Mike Guenther Trident Data Systems 310-645-6483 David Siverberg L.A. Online 310-372-9364 Mary Card APM, Inc. 310-217-4068 Cameron Lorentz Synopt 310-323-0601 Marylou Igercich Telegenik Comm. 310-284-3161 John Perez Cray 310-372-2211 Steve Shaw NetSoft 714-768-4013 Karen O'Callaghan NetSoft 714-768-4013 Los Angeles - Afternoon Session (Education): Gary Blohm UCLA Extension 310-825-3468 Ben Seaberry JPL Public Education 818-354-6916 Karen Fasimpaur Davidson & Assoc. 310-793-0600, Ext. 278 Steve Fasteau El Camino College 310-715-3126 Mary Anderson County of Los Angeles 310-940-8521 Bill Maddigan Wm. S. Hart School District 805-259-0033 Joe Mally LAEP 213-622-5237 John Perry Work for L.A. 213-224-6191 Donald Case UCLA 310-206-9354 Virginia McBride Diagramix 818-355-0974 Robert Billings L.A. Harbor College 310-522-8356 Henry Ingle Institute for Redesign of Learning 213-341-5597 Dave Kresseu Pacific Oaks College 818-792-8546 Elizabeth Ghaffrai Technology Place 310-396-9863 David Hemsley Paramount USD 310-602-6015 Dr. David Dowell Pasadena City College 818-357-5381 Peter Robert Trevino Lucreado 714-642-8572 Elena Minor National Latino Communic Ctr 213-663-8294 Rebecca King SAIC 310-552-7535 Dick Beebe County of L.A. Public Library 310-940-8428 Marilyn Kelly Coastline C.C. 714-241-6142 Laurie Uristnet Cerritos College 310-860-2451, Ext. 2191 Daniel Garces Lucreado 714-642-8573 Marvin Feinblatt Digitron Communications 818-340-2596 Bruce Gibeson Coast to Coast 301-855-0745 Lunne Domosh Orange County Register 714-664-5021 Joseph Georges El Camino College 310-715-3566 Frank Burris UCLA Extension 310-206-1543 Tom Rohrer University of Redlands 909-335-4068 Leslie Podolsky UCLA Telecommunications 310-206-3799 Ginger Neal Orange County Register 714-953-4998 Nancy Lavelle The Institute for Redesign of Learning 213-257-3006 Bonnie Easley L.A. Harbor College 310-522-8469 Donna Dutton Foundation for Technology Access 310-395-4866 Gary Levine CSU Dominguez Hills 310-576-3727 Dawn Marie Patterson Cal State Los Angeles 213-343-4907 Dolores Patton Open Magnet Charter School 213-937-6249 Jane Craford Open Magnet Charter School 213-937-6249 Walter Swanson Wm. S. Hart Union High School Dist. 805-259-0033 Judy Chiswell American Film Institute 213-856-7640 Erica LeBlanc El Camino College 310-715-3117 Howard Postley Ideal Point, Inc. 310-216-7212, Ext. 457 Catherine Rodriguez Westwood Charter School 310-474-7788 Demetrius Stevenson United Way 213-736-1300 Tammy Tumbling United Way 213-736-1300 * It was in this session that we began receiving requests for a "networking" list. Those who left this session early missed out on the opportunity to be on this list, but please feel free to use it. We apologize for any misspellings on this list--some entries were extremely hard to read. We tried to verify spellings where possible, but the week after Christmas was not a good time to reach people in the office! We do not plan on publishing this list again, so please refrain from calling us with corrections. Appendix D Education, Health Care, and Community, Government and Commercial Service RFPs Section III.B Addendum This is an addendum to Section III.B of the Education, Health Care, and Community, Government and Commercial Services RFPs (this addendum does not apply to the Asynchronous Transfer Mode - Greater Los Angeles Area RFP). The purpose of this addendum is to provide narrative of our expectations for the content of Section 4: Project Budget. Section 4: Project Budget 4a. Total Project Budget Identify the cost of all major components of the project. Components which must be identified are CalREN-sponsored data communication costs and the non- Pacific Bell participant contributions (this section is a summary of sections 4b. and 4c.). 4b. Data Communication Costs Identify the project's data communication requirements and associated costs for the CalREN-sponsored portion only (e.g. if the project requires data communications outside of, or between Pacific Bell service areas those costs would not be included in this section, instead they would be included in Section 4c because they would be supplied by an inter-exchange carrier). Pricing guidelines are attached to assist you in preparing this section. The guidelines include all areas which must be addressed. State the duration of the requested service and the number of lines/access connections by street address (as specified in 2.c.i). 4c. Participant Contributions Identify all major non-Pacific Bell components of the project (those identified in 2.c.ii) and their associated costs. These include hardware (customer premises equipment, computer equipment), software (off- the-shelf and/or custom development), consulting fees, inter-exchange carrier costs, project management expenses, and personnel expenses. State the source of the elements, the associated cost, and whether the element is contingent on other types of support (such as federal grants). CalREN RFP Project Budget: Data Communication Pricing Guidelines To assist participants in responding to the Education, Health Care, and Community, Government, and Commercial Services RFPs, the following summary provides pricing information for the data communication services included in CalREN. [CalREN will pay for all installation and monthly charges for the duration of approved projects. Excessive usage requirements may need to be negotiated.] In addition to installation and monthly charges, ISDN and SDS-56 services have a monthly usage component. Monthly usage estimates must include the approximate minutes per use per month the service will be in use (between identified locations where possible) for non- long-distance use. CalREN recognizes that such usage figures are estimates and will work with approved projects to monitor usage needs through project implementation. Due to tariff complexities, some of the figures below are averages and/or approximations. Please note that this pricing data is for CalREN RFP response budgetary purposes only and does not represent a Pacific Bell price quotation. Complete and detailed pricing information for each service is available in tariff filings with the California Public Utilities Commission. If you feel that you require further pricing detail or clarification, contact your Pacific Bell account executive or the CalREN staff at 1-800-CalREN7. -------------------------------------------------------- ---------------------------------------------------- Asynchronous Transfer Mode (ATM)*: Installation Charge Monthly Rate DS3 Access, Per Line $5,000.00 $4,850.00 OC3c Access, Per Line $8,500.00 $7,899.00 Change Charge $45.00 The Change Charge applies when a participant: *Adds or deletes a PVC *Changes the PCR of individual PVCs. The access installation charges do not apply to those participants who have already purchased a DS3 line for DS3 SMDS or for DS3 dedicated lines and are changing to ATM service at DS3 rates. Frame Relay: Installation Charge Monthly Rate Access: 56 kbps (ADN), Per Line $620.00 $50.00 1.536 Mbps (T1), Per Line $1324.00 $162.59 Service (Network Port Connections): 56 kbps, Per Connection $375.00 $75.00 128 kbps, Per Connection $375.00 $150.00 384 kbps, Per Connection $375.00 $400.00 1.536 Mbps, Per Connection $375.00 $500.00 The access installation charges do not apply to those participants who have already purchased an ADN or T1 line for another data communication service and are changing to Frame Relay service. Switched Multimegabit Data Service (SMDS): Installation Charge Monthly Rate Access: DS1, Per Line $1324.00 $162.59 DS3, Per Line $4500.00 $2000.00 Service (Network Port Connections): 4 Mbps, Per Port $4800.00 $3500.00 10 Mbps, Per Port $4800.00 $4500.00 16 Mbps, Per Port $4800.00 $5000.00 25 Mbps, Per Port $4800.00 $5500.00 34 Mbps, Per Port $4800.00 $6000.00 The access installation charges do not apply to those participants who have already purchased a DS1 line for another data communication service and are changing to SMDS service. Integrated Services Digital Network (ISDN): Installation Charge Monthly Rate Per Line $240.00 $30.00 Usage $ .25 per minute Switched Digital Services 56 (SDS-56): Installation Charge Monthly Rate Per Line $500.00 $45.00 Usage $ .25 per minute * The Asynchronous Transfer Mode (ATM) pricing guidelines are provided informationally only. A Project Budget Section was not requested in the ATM RFPs. APPENDIX E Pacific Bell Applications Bulletin Board System Description The Pacific Bell Applications BBS is an electronic database (Bulletin Board System) of Pacific Bell's products and applications. It is available to customers dialing in with modems or ISDN terminal adapters. The focus of the BBS is on high-end data applications. Some of the options available are: ¥ Applications Information (diagrams, CPE, examples) ¥ Product Information (descriptions, slide shows) ¥ Customer Premises Equipment Information (Joint Marketing, catalogs, technical tips) ¥ Pacific Bell Training Services Catalog ¥ User Group Information ¥ CalREN Information Instructions Use any standard modem communication software and adjust your settings for the following: Terminal Emulation: First choice: ANSI BBS Second choice: VT100 or VT102 Third choice: TTY Communication Settings: 8 bits per character 1 stop bit Parity none Transmission Speed: Up to 14,000 bps analog Up to 38,400 bps ISDN - (57,600 speed planned) File Transfer Protocol: Zmodem highly recommended. Other protocols are supported but are much slower and/or harder to use. BBS Phone Number: 510-277-1037 for analog calls 510-823-4888 for ISDN calls You can view some of the text files while on-line, other files have to be downloaded to your computer into a compatible application program (e.g. Microsoft Word, Excel or PowerPoint 3.0). The CalREN screens are provided on the following three pages. ÜÜÜÜÜÜÜ Pacific Bell ÜÜÜÜÜÜÜ --------------------------------------- Main Menu --------------------------------------- I = Info on Pacific Bell Products F = File library T = Technical tip database S = Send note or file to BBS Mgr. U = User group information E = Education and Training P = Pacific Bell Only -------------------------------------- A = Alter Computer Settings D = Display Computer Settings --------------------------------------- G = Goodbye/Logoff Command: f ÜÜÜÜÜÜÜ Pacific Bell ÜÜÜÜÜÜÜ ------------------------------------------- File Sections Line 19 ------------------------------------------- 1 = Application/Product files 2 = PB Product Demo Files 3 = Clip Art Files (Telecom) 4 = Customer Premises Equipment 5 = CalREN Documents 6 = DCS Awareness Guide ------------------------------------------ 0 = Top Menu Esc = Prior Menu G = Goodbye/Logoff ------------------------------------------ Command: 5 ÜÜÜÜÜÜÜ Pacific Bell ÜÜÜÜÜÜÜ --------------------------------------- File Menu Line 19 -------------------------------------- L = List Files Available ? = Help/info on downloading ------------------------------------------- 0 = Top Menu Esc = Prior Menu G = Goodbye/Logoff ------------------------------------------ File Section: "CALREN Documents" Command: l -------------------------------------------------------- CalREN Documents -------------------------------------------------------- CalREN, the California Research and Education Network, is Pacific Bell's program to stimulate the development and dissemination of high-speed data communication applications to run on the information superhighway. These are binary files. You need to download them to your computer and then logoff the BBS in order to use/view them. Use the Help command if you are new to modem downloads -- it can be confusing to first-timers. ------------------------- Files for download ----------- ATM.TXT 13074 Asynchronous Transfer Mode (ATM) Description ATMLA.TXT 22795 Los Angeles ATM request for proposal ATMSF.TXT 21973 San Francisco ATM request for proposal COMGOVCS.TXT 25956 Community, Gov, Comm. Svcs. requ. for proposa EDU.TXT 24586 Education request for proposal HEALTH.TXT 25908 Health Care request for proposal BRIEF1.TXT 15572 Briefing Package #1 BRIEF2.TXT 14399 Briefing Package #2 BRIEF3.TXT 25792 Briefing Package #3 BRIEF4.TXT 11737 Briefing Package #4 CALREN.PPT 537165 CalREN overview in Powerpoint 3.0 Enter "*.txt" as file name to download the entire list with Zmodem -------------------------------------------------------- ---------------- ------------------- Commands -------------------- D= Download P=Protocol L=List files H=Help ------------------ = Exit ------------------- ? --->